Strategic Field Operations Manager

Location: Nevada

About UsAccel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments.

Accel also owns and operates brick and mortar casinos and a racino venue.

Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year.

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Description:

SUMMARYThe Strategic Field Operations Manager is responsible for driving operational performance across CGT’s route by identifying inefficiencies, eliminating bottlenecks, and implementing process improvements. This role oversees machine performance, preventative maintenance programs, and ATM integration initiatives, while managing a team to ensure productivity, consistency, and adherence to company standards. The Manager will collaborate cross-functionally to support operational excellence and continuous improvement.

DUTIES AND RESPONSIBILITIES Identify, analyze, and resolve operational bottlenecks across multiple locations to improve workflow efficiency.

Review machine performance and location data to recommend upgrades, replacements, or operational adjustments.

Develop, implement, and maintain preventative maintenance schedules for gaming machines and ATM equipment.

Manage and oversee a dedicated team to ensure productivity, accountability, and adherence to company policies.

Monitor daily operations across locations to ensure service standards and performance expectations are met.

Assist with the integration and rollout of ATMs onto CGT’s route, ensuring proper setup, functionality, and compliance.

Coordinate troubleshooting and resolution of ATM and machine-related service issues.

Develop and maintain training materials and standard operating procedures for ATM operations and maintenance.

Track and report key performance metrics, including uptime, service efficiency, and operational improvements.

Collaborate with Operations, Compliance, and Technical teams to align on company initiatives and performance goals.

Ensure all assigned locations operate in compliance with company policies and regulatory requirements.

Promote a culture of accountability, efficiency, and continuous improvement.

Other duties as assigned.

QUALIFICATIONS3–5 years of experience in operations management, field service, or route-based operations.

Previous leadership experience managing teams across multiple locations preferred.

Experience with gaming machines, ATMs, or similar equipment strongly preferred.

Strong analytical, problem-solving, and organizational skills.

Ability to interpret performance data and implement process improvements.

Proficient in Microsoft Office and operational reporting tools.

Must possess or be able to obtain a valid Nevada Gaming Registration.

Must have a valid state driver’s license.

PHYSICAL DEMANDS AND WORK ENVIRONMENT Frequently required to stand, sit, walk, talk, and hear Frequently required to climb, balance, bend, stoop, kneel, or crawl

Continually required to utilize hand and finger dexterity, including use of a keyboard

Occasionally required to lift/push weights up to 25 pounds

Specific vision abilities required include close, distance, and peripheral vision, depth perception, and ability to adjust focus

Noise level in the work environment is usually moderate

Regular travel between assigned locations required

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an…