Branch Manager

Description

Responsible for all retail functions of the Branch. Plans, directs, and controls the activities of branch personnel towards attainment of branch goals. Demonstrates proficiency in management skills including but not limited to: problem solving, decision making, team building, coaching and mentoring staff. Actively develops new retail and commercial business as well as expands on existing customer relationships. Responsible for deposit and consumer loan growth and referrals for other bank products.

Responsible for making joint calls with Commercial Bankers and Cash Management staff to establish and build customer relationships. Provides enthusiastic, professional, and courteous service to customers and fellow employees. These activities are to be conducted in accordance with policies accepted by the bank in order to provide a secure pleasant atmosphere where customers will receive prompt accurate service extended in a friendly professional manner.

Must be a leader in promoting high morale, in exhibiting positive attitudes toward customers and with fellow employees, instilling a sense of team spirit, and support company initiatives.

include the following. Other duties may be assigned.

• Responsible for day-to-day operations, performance, and profitability of a full service branch.
• Ensures efficient operation of the branch building including; opening and closing, reconciling GL’s, balancing ATM, and complying with auditing procedures, policies, and banking regulations.
• Maintains prescribed security controls to protect the branch against criminal and fraudulent operations and unnecessary risk or exposure.
• Ensures all bank policies and procedures are followed and communicated to employees as appropriate.
• Ensures adequate availability of staff and equipment to process transactions includes check cashing, deposits, withdrawals, and payments.
• Counsels and guides personnel in the exercise of their assigned duties to ensure required coordination and proper emphasis of efforts.
• Oversees the flow of cash and financial instruments in accordance with company policy.
• Assessors risk of all financial transactions executed by personnel.
• Collects data to analyze the present and future financial status of the organization.
• Complies and reports financial data as required by organization and government regulations.
• Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, commercial loans, real estate loans, and consumer credit loans.
• Directs activities involving implementation of establishment services and functions including collecting delinquent accounts, or opening accounts.
• Adheres to all Federal and State Banking regulations.

• Responsible for business development and community relations enhancement while maintaining a positive and professional image of the bank.
• Promotes the bank’s products and services. Actively seeks cross-sell, up-sell, & referral opportunities.
• Reviews existing account relationships for opportunities to meet additional needs with other products and services.
• Provides enthusiastic, professional and courteous service to both internal and external customers.
• Makes business development calls on both current and prospective retail and business customers.
• Participates in civic and community activities to generate visibility and contact for the bank.
• Promotes sales and service culture, and coordinates cross-selling of products and services in accordance with bank’s goals and objectives.
• Coaches & mentors employees on profiling and needs assessments of new and existing customers.
• Resolves customers concerns and complaints effectively and efficiently.
• Coordinates the maintenance of physical property and equipment with the EVP-Security/Facilities, to assure effective working order and appearance.
• Follows established precautionary procedures to assure that maximum security of the branch prevails at all times.
• Provides back-up support to staff.
• Adheres to all State and Federal Banking Regulations.

• Provides consumer lending services…