Associate Director User Experience

The University of Southampton is seeking to appoint an Associate Director User Experience with in Library and Learning Services. This is a key role, leading the strategic development of customer‑focussed services and partnerships across our four libraries and the evolving digital service environment. Our collaborative approach is paramount from co‑designing with students and researchers to working with local communities.

Our Digital and Estates Strategic Plans underpin significant upgrades of our physical and digital infrastructure. In this context, the role holder will lead the Library contribution to the design and development of library and learning spaces across the University.

With extensive experience in a customer services environment you will have a good understanding of what enables excellent customer service and catalyses service improvement. With a strong customer focus you will be able to think both analytically and creatively and have experience of leading long‑term engagement with a range of users and stakeholders within a complex landscape. A collaborative and effective leader, you will support and motivate staff, interacting strategically with senior colleagues across the academic and professional services community.

As a university we aim to create an environment where everyone can thrive. We are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you can bring your whole self to work.

We offer a generous holiday allowance, additional university closure days and a flexible working approach.

For an informal discussion about this opportunity, please contact Wendy White, Director of Library and Learning Services, at  Interviews will be held on 23rd July. Apply by uploading your CV and a cover letter detailing how your skills and experience match the requirements of the role.

We are committed to equality, diversity and inclusion and welcome applicants who support our mission of inclusivity.

Apply by 11:59 pm UK time on the closing date. For assistance contact Recruitment on or , quoting the job number.

• Job Description and Person Specification