AI Data Services Ops, Eco Engagement Team Lead

Location:

Lisbon

Employment Type:

Regular

Job Code: A17156

In Eco Engagement - ADSO we establish internal and external communication mechanisms to solve cross‑departmental communication problems to improve communication efficiency. The team is responsible for standardising the project management process, including requirement management, quality management, efficiency management, manpower management, etc. to improve project management efficiency. The successful candidate must be capable of taking ownership of multiple projects at all stages of their life cycle.

Working with cross‑departmental teams to identify the needs of our various projects, anticipate pain points, and bring a solution‑driven mindset to each task. They will be comfortable navigating ambiguous situations, and be able to set clear achievable goals for themselves & our teams.

• Grow the QA team and oversee their day‑to‑day management.
• Working both independently, and in collaboration with stakeholders, to deliver high performance standards across all relevant projects, and develop a best practice model for maintaining high performance on those projects.
• Responsible for localising working processes and strategies, managing the labeling projects with the Quality Analysts and providing the labeling results in line with expectations.
• Provide efficient and timely data through performance management practices, and deliver reports to business teams when required.
• Be solution driven with regional and global strategy in mind, and be proactive in delivering these solutions.
• Excellent communication skills, leading diverse teams, and facilitating an atmosphere of communication & collaboration.
• Conduct interviews & other hiring process duties to successfully grow out teams with qualified & capable people.

• Bachelor’s degree and above or equivalent working experience in a short video product user industry.
• At least 2-year of Leadership experience in trust and safety or policy in a major tech or media company.
• Be familiar with the business logic of labeling and working mode of the upstream and downstream teams.
• A fast learner who has the ability to embrace a fast-paced working environment.
• Strong communication, interpersonal, and presentation skills.
• Comfortable reporting to, or collaborating with, all levels of management and broader stakeholders.

• Display a broad understanding of our business needs, and strategic thinking skills.
• Have a demonstrated ability to make good decisions in complex situations. Experience using data to make decisions.
• Familiar with machine learning and content understanding.
• A passion for helping others to grow, and a willingness to step beyond your comfort zone.
• An understanding of tools such as the Working hours tool, and Data Power is an advantage.

Trust & Safety

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

Tik Tok recognises that keeping our platform safe for the Tik Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person‑centred, innovative and integrated approach.