Supervisor II

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's third largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.

Our reach is global yet our presence is local and close to our customers.

Position Title:

Supervisor II

Time Type:
Full Time

The Senior Operations Supervisor is responsible for leading warehouse operations, supervising multiple shifts, and managing larger teams while providing advanced operational oversight and people leadership. The role serves as a key operational partner to the Operations Manager and may act as a backup in their absence. It manages labor scheduling, space utilization, equipment, and manpower to meet operational, service, safety, and cost objectives.

The Senior Supervisor drives performance through proactive planning, cross‑functional coordination, and continuous improvement initiatives.

In addition to direct supervision responsibilities, the Senior Operations Supervisor provides guidance and mentoring to supervisors, supports workforce planning, and ensures consistent application of policies, procedures, and performance standards across the operation. As part of the DSV team, associates are expected to meet company objectives in performance, safety, and quality, and comply with all corporate and site‑specific policies.

• Conduct staff meetings to review daily and weekly work activities, plan workload, and support continuous improvement.
• Keep management and client representatives informed of operational issues that may impact service, safety, or cost.
• Lead and oversee larger, multi‑shift, or higher‑complexity operations within the facility.
• Provide coaching, mentoring, and guidance to supervisors and lead team members.
• Partner closely with Operations Management to support operational planning, staffing strategies, and workload forecasting.
• Proactively identify operational risks, trends, and improvement opportunities and develop action plans.
• Ensure consistent execution of SOPs, safety standards, and quality requirements across teams.
• Drive achievement of productivity, service, safety, and financial KPIs.
• Support cost control initiatives and lead continuous improvement projects.
• Act as a primary escalation point for complex employee relations, performance, or operational issues.
• Participate in workforce planning, succession planning, and talent development activities.
• Support implementation of new processes, systems, or client requirements.
• Communicate effectively with senior leadership and client representatives on operational performance and risks.
• Review operational data and metrics to guide decision‑making.
• Support audits, compliance reviews, and corrective action plans.
• Assist in physical operations as needed to ensure service continuity.

• High school diploma or general education degree (GED).
• Minimum 5 years’ experience in logistics, distribution, or a relevant environment.
• Minimum 3 years of supervisory experience.
• Demonstrated experience leading complex operations, multiple teams, or shifts.
• Preferred:
  Advanced MHE knowledge and certifications.

• Satisfactory completion of a forklift training program.

• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
• Experience with RFID scanners.
• Experience with WMS functions.

• Business communication proficiency.

• Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing product.

• Strong attention to detail and accuracy, and ability to accomplish job tasks in a timely manner.
• Good…