Marina General Manager Job Moravia Iowa USA,Management

Location: Moravia

Marina General Manager

The Marina General Manager handles all aspects of marina operations within budgetary guidelines in an efficient, cost-effective, and creative manner. The Marina General Manager works collaboratively with Regional and Executive Team members as well other colleagues throughout the organization.

The Marina General Manager provides the highest level of customer service in a friendly, helpful manner while accurately responding to the customers' needs. He or she will project a professional company image through all types of interactions. This is a fast-paced environment, and the Marina General Manager must be able to work under pressure.

Duties and Responsibilities:

Achieve financial results according to the property's annual operating and capital budgets

Some experience with monitoring monthly P&L preferred

Know and understand all the marina's computer systems and software (can train)

Work with marketing and provide information to sell services

Monitor service demand and tech productivity

Achieve occupancy goals for slips and storage

Supervise the security and safety of the marina grounds and buildings

Set a standard of excellence in service and professionalism

Understand and comply with government agencies including, but not limited to OSHA, EPA, Army Corp of Engineers, TSSA, ABYC

Maintain a professional relationship with all agencies, contractors, vendors, and customers

Lead weekly management meetings with all department Supervisors / Managers

Create KPI's to measure process efficacy

Respond to and resolve customer disputes consistent with company philosophy

Coordinate with other management personnel to ensure the efficient running of all departments

Oversee and approve implementation and maintenance programs

Manage property response to weather emergency events that may cause damage

Create SOP's and hold team members accountable to those standards

Manage employee schedules by reviewing and approving timesheets as needed

Perform such duties as assigned by Regional and Executive leadership

Minimum Qualifications and Requirements:

Act with the highest level of integrity and maintain a positive attitude

Five (5) years or more previous management and leadership experience, preferably in marina setting

Strong passion for providing excellent hospitality and customer service

Understand financial statements and the budgeting processes (preferred but not required)

Marina service background or experience is a requirement

Understand how to evaluate and address underperforming financial areas revealed in the monthly P&L (preferred but not required)

Knowledge of general boat handling and operations

Adaptable to a variety of different tasks

Ability to manage multiple projects at a time despite interruptions

Ability to make independent decisions and determine the appropriate course of action

Strong ability to develop partnerships with internal clients/others

Professional conduct and excellent interpersonal and communication skills with team members, customers, tenants, vendors, and government personnel

Strong work ethic and personal commitment

Ability to work in a team environment to achieve team, department, and company goals

Ability to be a self-starter and work independently

Must have strong organizational skills and the ability to prioritize work

Adaptable to a fast-paced environment

Good presentation, facilitation, and computer skills

Proficient in Microsoft Office products including Outlook email, Word, and Excel

Must be willing to work weekends if needed

Company Summary:

Top Side Marinas was cofounded in 2020 as a family-owned company that acquires, owns, and operates high-quality marinas across the country. Our mission is to foster a high-quality environment where our members and guests can create lifelong memories, relax, enjoy life, and be healthy. Each of our marinas provide exceptional service, hospitality, and enthusiasm to serve your needs on and off the water.

We want our members and guests to feel right care about the property's team members by providing competitive wages, excellent healthcare coverage, and supporting a hospitable culture.

Benefits Offered:

Medical
Vision
Dental
401(k) with company match
PTO
Holiday Pay