Director of Operations

Job Details

Job Location:

3645 W OQUENDO RD STE 400 - LAS VEGAS, NV 89118

Position Type:
Full Time Education Level: 4 Year Degree Salary Range: $85,000.00 - $ Salary Travel Percentage:
Up to 50% Job Shift: Any

Transportation Management Group (TMG) is a management services organization specializing in the non-emergency medical transportation (NEMT) industry. Headquartered in Las Vegas, NV, TMG partners with NEMT providers to deliver operational, administrative, and strategic support that drives efficiency, scalability, and growth.

With deep experience in NEMT operations, our team supports areas such as dispatch, workforce management, compliance, and performance optimization. We focus on building streamlined processes and scalable infrastructure to help our partners operate effectively across multiple markets.

Guided by our core values—Compassion, Attitude, Responsibility, and Excellence ("We CARE")—we are committed to fostering a culture of accountability, collaboration, and continuous improvement.

The Director of Operations will be responsible for driving operational efficiency, strategy execution, and the overall performance of our transportation network. This role demands strong leadership, deep operational expertise, and the ability to streamline processes across multiple locations. The Director of Operations will collaborate closely with senior and executive management while leading a team to ensure the achievement of business objectives, the maintenance of high customer satisfaction, and the pursuit of operational excellence.

• Lead and manage operations across all six multi-state locations, ensuring alignment with the company’s mission and strategic objectives.
• Develop and implement operational strategies to drive efficiency, cost reduction, and service excellence.
• Supervise location leaders and support staff, providing guidance, training, and professional development.
• Foster a culture of safety, collaboration, and continuous improvement across all locations.

• Monitor and optimize day-to-day operations, including logistics, fleet management, customer service, dispatch, and scheduling.
• Identify areas for process improvement and implement solutions to streamline workflows and increase productivity.
• Ensure all locations adhere to industry standards, regulations, and company policies.
• Drive the use of technology and data analytics to improve operational processes and decision-making.

• Work with Executive Directors to develop and manage annual budgets for each location, ensuring cost controls and alignment with corporate financial objectives.
• Review and analyze financial performance, taking corrective actions as needed to meet profit and performance goals.

• Provide regular reports to the executive team on operations, productivity, and any potential issues requiring attention.

• Oversee customer service efforts to ensure high levels of satisfaction and efficient service delivery.
• Resolve escalated customer issues and act as a liaison to ensure that customer needs are met consistently.

• Ensure full compliance with federal, state, and local transportation regulations, including safety standards, fleet inspections, and driver qualifications.
• Lead initiatives to enhance safety protocols and ensure a safe working environment for all employees.

• Collaborate with other departments (HR, Sales, Finance, etc.) at the corporate and base level to align on operational goals and provide support for new business initiatives.
• Work closely with the corporate executive team to refine operational strategies and communicate challenges and opportunities.

• Maintain regular and predictable attendance and the ability to work assigned schedules, including schedule adjustments and travel as business needs require, consistent with applicable law.
• Communicate effectively in English, including speaking, hearing, and exchanging information in person, by…