Theater Manager

Location: Nevada

THEATER OPERATIONS MANAGER Are you a live performance loving, no nonsense, roll your sleeves up and get the job done leader? If so, you could be the perfect fit for our theater manager position. We are seeking a dynamic leader to manage the day-to-day operations of our theater operations on the famous Las Vegas Strip!

WHAT YOU’LL BE DOING:

Manage and oversee all theater departments, including the box office, showroom, and bar Ensure that all shows run on time and guests are provided with excellent customer service

Manage communications with show producers and cast Handle escalated guest complaints and concerns in a timely and professional manner

Coordinate with human resources to maintain adequate staffing levels

Interview, hire, and oversee training of all new employees

Oversee scheduling to ensure proper coverage for all showtimes and showrooms

Manage bar operations to include scheduling, inventory, and cash in/out Manage ticketing sales and operations within the theater

Order and track inventory of all paper goods and bar supplies

Coordinate activities and communications with theater suppliers and vendors

Maintain all visual merchandising displays

Oversee third party photo agents

Communicate required repairs and upkeep to facilities maintenance, verifying that the issue(s) is resolved

Monitor and analyze showroom performance metrics such as ticket sales, upgrade conversions, time to seat, time to clear, etc.

Ensure all theater staff is held accountable to their job duties, providing feedback for improvements and discipline when required

Maintain compliance with all federal, state, and local health and safety policies and procedures

Collaborate with other departments as needed to ensure smooth operations

All guidance given by upper management, or other designee must be followed through as instructed

Work varied shifts, including nights, weekends, and holidays

Perform other duties as required and/or assigned WHAT WILL MAKE YOU SUCCESSFUL:

Excellent written and verbal communication skills with subordinates as well as upper management

Strong leadership and team management skillsA direct, results-driven management style

High attention to detail

Ability to make strategic, data-driven decisions

Ability to create, track, and report sales and staffing metrics

Strong passion for live entertainment production

Excellent customer service and sales skills

Proven ability to problem-solve effectively and quickly

In-depth knowledge of showroom and box office operations

Self-motivated and able to work in a fast-paced environment

Possess the ethics and positive outlook that supports company goals, values, and culture

Comfortable enforcing all company and venue policies, rules, and regulations EXPERIENCE/EDUCATION WE NEED YOU TO HAVE:4+ years of proven management experience in an operational capacity

Bachelor’s degree in business or operations management preferred2+ years of experience in a theater, showroom, or live production setting is highly desired

Working knowledge of internal and third-party ticketing systems and programs

Experience managing a large team of employees with various job duties

Proven experience working with external stakeholders to guide operational objectives

Experienced in taking ownership and accountability for team performance

Experience with Microsoft Office Suite and Google Suite required

PHYSICAL REQUIREMENTS:

Ability to withstand prolonged walking, standing, bending, pushing, climbing, and kneeling

Work indoors and possibly outdoors and be exposed to environmental factors such as excessive noise, seasonal heat and cold, hard to reach and unclean work areas, cigarette and/or vape smoke, and other potentially hazardous materials and equipment

Ability to lift 50 pounds

Must be able to continuously maneuver up and downstairs

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities, skills and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

All qualified applications will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.