LINKS Supervisor

Description

The LINKS Supervisor is responsible for the day-to-day operations of the LINKS Day Habilitation Program. The LINKS Supervisor will oversee the LINKS DSPs. He/ she will maintain calendars and schedules of all LINKS activities. This position will report directly to the LTSS Manager of Trivium Life Services.

This position includes, but is not limited to, the following essential functions:

• Lead, as well as provide support and supervision to a team of assigned staff in support of persons served and ensure the implementation of their goals. Establish high standards of conduct and job performance for the team; lead by example. Build trust and partnership with employees to drive high performance, engagement, and a strong organizational culture.
• Effectively assign, direct, control, evaluate performance, coach, and hold accountable assigned team.
• Conduct effective staff and one‑on‑one employee meetings.
• Develop and/or support the scheduling for direct care staff to ensure supports are available to persons served.
• Communicate staff schedule needs/changes in a timely manner and arrange for replacements.
• Ensure tracking and billing of direct service hours and ensure accuracy efficiency and cost effectiveness.
• Assist in the hiring process and coordinate and conduct onboarding of new staff, as well as be involved in ongoing training opportunities in the form of regular staff and small group team meetings.
• Maintain open communication channels and keep leadership aware of client and/or staff support needs.
• Coordinate with direct care staff and ensure the scheduling of clients' medical appointments, including transportation.
• Supervise the area of medication management.
• Practice compliance with employment law guidelines and mandates.
• Oversee the execution of medication management plans.
• Support staff in the implementation of behavioral plans.
• Ensure timely documentation of client interactions and support interventions in the form of progress notes, incident reports, communication log, and other as needed and instructed by direct support staff.
• Be responsive to and provide emergency intervention for all persons receiving supports.
• Be flexible to work outside the shift parameters based upon the needs of the business.
• Coordinate Quality Assurance standards in delivery of services in all aspects, including accreditation and compliance surveys, compliance with Quality Framework requirements, and service documentation.
• Work cooperatively with the persons served and other team members to support the persons served "Individual Support Plan"
• Oversee daily reports on persons served needs and progress or otherwise document in writing or on the computer, maintain files in a neat and orderly fashion and assure limited access to documentation as applies.
• Assist persons served in activities such as community outings, socialization, following directions, attention to tasks, job readiness and any activities as needed.?
• Provide counseling to persons served and or/coordinate Mental Health Services as needed
• Maintain and develop positive relationships with the many businesses, academic and vocational training institutions, support services and community resource agencies.? Develop new leads and opportunities with new and existing customers and vendors.
• Work a flexible work schedule to accommodate the Company's needs as applicable.
• Other duties as assigned by supervisory personnel.

• Builds and develops internal and external relationships, creates partnerships, builds trust, share ideas, and accomplishes work.
• Develops others to become more effective through strengths, expectations, and coaching.
• Embraces change and sets goals that align with the company's vision.
• Encourages and inspires…