Lifecycle Marketing Manager

Overview

Parcelhero Group, founded in 2003, is a leading UK parcel delivery price comparison site, attracting over 5 million visitors annually. As a dynamic and forward-thinking technology company, with over 130 remote employees worldwide, we are on a strong growth trajectory. We are launching our new product, Parcelhero Pro, for DTC e-commerce merchants across the UK and the USA. This cutting-edge platform will empower retailers to streamline their shipping and fulfilment operations.

Our remote-first culture is collaborative and innovative, where every voice is heard, and we encourage initiative, adaptability, and ownership. If you re a dynamic and ambitious individual seeking a forward-thinking team, Parcelhero is the ideal fit. Our Core Values:
Committed to Quality | Create Amazing Experiences | Putting People First | Welcome Feedback | Inform, Educate, Innovate | Work Hard, Play Hard

The Lifecycle Marketing Manager will own and drive our email marketing strategy across the entire customer lifecycle, from initial lead acquisition and nurturing to post-customer engagement. The goal of this role is to increase revenue, improve customer loyalty, grow customer lifetime value, and reduce churn for both our B2C price comparison users and our B2B Parcelhero Pro SaaS subscribers.

This is a highly hands-on, individual contributor role that combines strategic thinking with day-to-day execution. You will develop a deep understanding of our target audiences, define key segments and customer journeys, and translate those insights into effective, high-performing email marketing campaigns. You will personally execute all email marketing activity end-to-end, including writing and designing emails, building and deploying campaigns, creating and managing lists and segments, and measuring and analyzing performance.

You will be responsible for managing all email marketing activity within our email platform (Dotdigital) and CRM (Salesforce), including building email lists, creating automated journeys to support both marketing and sales initiatives, and tracking performance across the entire funnel. There is no team to manage; you will fully own email as a channel and be accountable for its impact across the customer lifecycle.

• Develop Full-Funnel Email Marketing Strategy: Create and implement a comprehensive email marketing strategy that encompasses lead generation, nurturing, and post-customer lifecycle stages for both our B2C and B2B audiences.
• Email Marketing Strategy and Execution: Own and manage the end-to-end email marketing process using Salesforce and Dotdigital, including planning, list segmentation, content creation (working with the design and content teams), building and deploying email campaigns and automated journeys for both marketing and sales initiatives.
• Technical Email Marketing Management: Build and maintain clean and effective email lists and segments within Salesforce and Dotdigital, ensuring data accuracy and compliance. Develop and implement automated email workflows and journeys for lead nurturing, sales team prospecting support, customer onboarding, engagement, retention, and win-back.
• Lead Nurturing and Prospecting: Design and implement email nurture campaigns to educate and qualify leads for both our price comparison service and Parcelhero Pro, guiding them through the sales funnel. Develop email journey strategies to support the sales team in prospecting and converting leads into Parcelhero subscribers.
• Grow Customer Lifetime Value (LTV): Build and implement email marketing plans that increase customer LTV by driving adoption of new features, promoting relevant services, and identifying opportunities for further engagement. Track and report performance to key stakeholders across the entire customer lifecycle.
• Reduce Churn: Partner with customer success teams to understand why customers leave. Build and implement email-based nurture plans, including tailored messaging and offers, to retain customers longer.
• Performance Monitoring and Analysis: Work with marketing operations and data teams to define and highlight key engagement, conversion, loyalty, LTV, and churn metrics. Track performance across all email campaigns and customer touchpoints, set goals, and proactively measure and communicate results to the wider organization.
• Customer and Market Research: Research to understand our target audiences, including their needs, pain points, and preferences across the entire customer journey, and identify opportunities for improvement in our email communications.
• Collaboration: Partner closely with Marketing, Sales, Product, and Customer Success teams to ensure alignment and consistency in all email communications and customer experiences, from initial contact to long-term engagement.
• Integration Support: Working cross-functionally with operational and technical teams to actively promote and support the development and implementation of integrations with other business platforms…