Client Program Specialist

Client Program Specialist

Channel Fusion, Hiawatha, Iowa, United States

Founded more than 20 years ago, Channel Fusion provides brands and their channel partners with an ecosystem of channel marketing technologies, solutions and services. By coupling innovative technologies, industry expertise and a relentless customer‑focused support team, we provide a unique combination of platforms, products and people. Our purpose is simple: inspire our clients to achieve their desired outcomes by transforming channel marketing into impactful business results.

We do this by ensuring an understanding of your desired outcomes first and then deploying tailored solutions using a disciplined process to achieve those outcomes.

Once a program is operational, our support team of Fusers becomes an extension of your brand to ensure your channel partners have an optimal customer experience while maximizing their marketing investment in your brand. Our account leadership teams stay involved every step of the way to ensure programs continue to exceed expectations and drive your desired outcomes.

Channel Fusion is building and growing the infrastructure that powers co‑op marketing programs for enterprise brands and their dealer networks. As a Client Program Specialist, you will be the front‑line partner for helping dealers optimize their marketing investments, navigate program guidelines, and trust that their claims and pre‑approvals are handled with accuracy and care.

This is a role for someone who takes pride in both the quality of their client relationships and the precision of their operational work. You’ll thrive in an environment where outcomes matter, AI powers productivity, and customer experience drives every decision.

You Own

You Do NOT Own

• Client communication and relationship continuity
• Program rule design or client contract terms — owned by Client Program Leads
• Day‑to‑day dealer support across inbound and outbound channels
• Technical platform issues or site defects — owned by Engineering/IT
• Claims processing and preapproval decisions within program guidelines
• Marketing strategy for dealers — you advise on compliance, not creative direction
• Review of marketing materials for brand and program compliance
• Final escalation authority on disputed claims — owned by Program Managers
• Co‑op budget optimization guidance for dealer partners
• Dealer training and portal navigation coaching
• Accuracy and efficiency metrics on your case load

• Cultivate and maintain strong relationships with brand clients, dealer networks, and co‑op marketing program contacts.
• Serve as the primary point of contact and subject matter expert for all customer inquiries and support needs within your assigned portfolio.
• Provide exceptional inbound and outbound support to dealer and consumer networks, following company standards and procedures.
• Offer troubleshooting assistance for network issues and inquiries, escalating site issues to the relevant internal teams with clear documentation.

• Assist dealers in optimizing co‑op marketing budgets and planning their program activities.
• Ensure that dealers’ marketing activities comply with program rules, deadlines, and reporting obligations.
• Execute operational tasks accurately and independently within required service level agreements.

• Apply your knowledge of client program guidelines and business rules to review, exercise independent judgment, and process claims and pre‑approvals with accuracy.
• Review marketing materials for brand compliance and co‑op program adherence.
• Maintain processing efficiency and accuracy metrics as core performance outcomes.

• Continuously expand your knowledge of co‑op marketing applications, best practices, industry influences, and compliance requirements.
• Train and coach dealers and agencies to navigate and execute co‑op marketing activities through online portals.
• Support new hire onboarding and training efforts in collaboration with team members.

• Strong client‑facing communication skills with the…