Service Coordinator Job Cincinnati Iowa USA,Non-Profit & Social Impact

Location: Cincinnati

Position Summary

Reporting to the Director of Homebuyer Services, the Homebuyer Services Coordinator is mainly responsible for managing the homebuyer support processes that begin after application submission through closing and the first year of post purchase.

Position Responsibilities

Coordinate Homebuyer Group Leader program- create monthly topics, facilitate monthly homebuyer group leader meetings, and provide guidance to homebuyer leaders.

Schedule and facilitate pre-construction meetings with home buyers and staff, to provide tailored updates and build plans.

Monitor sweat equity, attendance, and HPR data.

Review applications, guide applicants, and assist with interviews.

Field general questions from website/voicemails.

Act as a bridge between departments, advise on policies, help coordinate dedication events, and update home buyers on build progress.

Organize onboarding processes, maintain accurate records, and ensure home buyer information and sweat equity tracking are up to date.

Maintain regular communication with home-buyers pre-closing and during the first year of ownership.

Manage warranty process- facilitate weekly meetings with construction/homebuyer services, coordinating with construction staff/homeowners for needed follow-up, tracking and scheduling pre-occupancy and 10-month walk-throughs.

Manage post purchase 12-month homeowner mailings and organize post-purchase events. Standard will be organizing annual Homebuyer Picnic and one group event for current home buyers.

Manage the private homeowner Facebook group to foster engagement and share resources.

Support outreach efforts, community engagement, and application events.

Serve as backup and overflow assistance in reviewing post approval income/assets and tracking/monitoring income/debts status from approval to closing.

Qualifications

At least 2 years in a support role
Complete QLO training for all three states (Kentucky, Ohio and Indiana) annually, in addition to completion of the HFHI ABA course
Proficient with e-mail, Excel databases, word-processing and spreadsheet technologies
4-year degree in a related field preferred
Training experience preferred
Nonprofit experience preferred
Strong attention to detail
Self-motivated and able to work independently with minimal supervision
Effective written and verbal communication and interpersonal skills (listening skills, tact, diplomacy, compassion, and influencing) are essential
Strong project management skills
Ability to multi-task
Ability to work cooperatively and collaboratively with home buyers, volunteers, donors, board and HFHGC staff in the spirit of teamwork and mutual respect
Strong organizational and time management skills
Ability to work a flexible schedule - evening and weekend work is occasionally required
Ability and willingness to participate as an active and visible member of the HFHGC community in events, presentations, media, etc.
Must have a valid driver's license

We are an equal opportunity employer

#J-18808-Ljbffr