CX Quality & Enablement Program Manager
Job in
Lisbon, Linn County, Iowa, 52253, USA
Listed on 2026-07-19
Listing for:
Pleo
Full Time
position Listed on 2026-07-19
Job specializations:
-
Quality Assurance - QA/QC
Job Description & How to Apply Below
Pleo is seeking a CX Program Manager, Support Quality, Training & Enablement to design, run, and improve programmes that raise support quality and agent capability across chat, email, phone, and other channels. You will turn quality data into insights, partnering with Support, CX, Product, Engineering, and Data teams to scale excellence.
The role focuses on quality improvement, coaching enablement, and operational consistency with no direct reports, relying on influence and ownership to drive
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