Director, Quality

This position plays a critical role in protecting the brand, the customer experience, and the safety of the workforce
. In a luxury camper van business, quality failures are highly visible and safety risks are unacceptable—this role ensures both are controlled, measured, and continuously improved.

The Quality Director is responsible for developing, implementing, and leading Noovo's company-wide quality strategy and Quality Management System (QMS) supporting the design, manufacture, delivery, and service of premium camper vans.

This position owns the systems, processes, standards, and organizational capabilities necessary to ensure Noovo consistently delivers vehicles that meet internal quality standards, engineering specifications, customer expectations, and applicable regulatory requirements.

The Quality Director will lead the transition from primarily inspection-based quality control to a mature prevention-based quality organization, where quality is built into product design, supplier processes, manufacturing operations, and standard work.

The role works closely with Manufacturing, Manufacturing Engineering, Supply Chain, Inventory Control, Product Engineering, Compliance & Product Safety, ERP Operations, and Service & Repair to identify risk, prevent defects, improve First Pass Yield, reduce Cost of Poor Quality, and systematically eliminate recurring issues.

The Quality Director is expected to be highly visible on the manufacturing floor and capable of balancing strategic QMS development with hands‑on problem solving in a growing manufacturing environment.

Quality Strategy & Leadership. Develop and execute Noovo's overall quality strategy aligned with production growth and business objectives. Establish annual quality objectives, KPIs, improvement priorities, staffing plans, and organizational capabilities. Build and lead the Quality organization, including supervisors, inspectors, technicians, supplier-quality resources, and future quality engineering functions. Establish clear accountability for quality throughout the manufacturing organization and promote the principle that quality is created by the process—not inspected into the product.

Quality Management System. Own the development, implementation, maintenance, and continuous improvement of Noovo's QMS. Establish controlled procedures for document control, nonconforming material, MRB, corrective action, supplier quality, production control, inspections, audits, calibration, training, and record retention. Lead internal QMS audits and management reviews and drive the organization toward a scalable ISO 9001:2015-aligned quality system.

Manufacturing Quality. Establish quality controls throughout the complete vehicle manufacturing process, from incoming chassis and materials through production, functional testing, road testing, final inspection, and vehicle release. Develop appropriate quality gates, inspection criteria, test methods, specifications, checklists, and acceptance standards. Ensure defects are identified as close as possible to their point of creation and prevent known defects from moving downstream.

First Pass Yield & Defect Reduction. Own measurement and improvement of First Pass Yield across production stages. Analyze defect and rework data to identify systemic issues, recurring defects, and process weaknesses. Lead cross‑functional improvement efforts to reduce defects per vehicle, rework hours, quality escapes, and Cost of Poor Quality.

Root Cause & Corrective Action. Establish disciplined problem‑solving methodologies including 5 Why, Fishbone, 8D, containment, corrective action, and…