Quality Control Supervisor

Job Description:

Job Title:

Quality Control Supervisor

Reports to:

Manager, Quality Department:
Engineering Work Model:
Full-time, On-site – Occasional Travel Required

Schedule:

Monday – Friday 8am-5pmCompany & Benefit Information At Crystal Group, we do hard things – designing and building rugged tech and tech solutions that provide predictable performance in the world’s most unforgiving environments. As a 100% employee-owned company, here you take extreme ownership of your role and work and invest in your own success and that of your teammates. Together we use a zero limits approach to wow our customers.

Crystal Group offers a comprehensive benefits package including:

Medical/dental/vision insurance

Paid time off Tuition reimbursement

Wellness programs

Participation in our Employee Stock Ownership Plan (ESOP)
On-Site Gym

Job Summary This position leads the independent inspection team and directly supervises Quality Control Inspectors. The role owns daily priorities, qualified coverage, employee development, inspection discipline, product-status control, and performance metrics. The supervisor ensures work follows approved requirements and delegated authority and escalates issues requiring technical or managerial decisions.

Essential Functions Lead, coach, and mentor the independent inspection team. Set goals, conduct performance reviews, and address performance or conduct concerns through approved processes.

Manage schedules, attendance, paid time off, coverage, and handoffs within delegated authority. Support recruiting, onboarding, staffing, and formal personnel actions with the Quality Manager and P&C.Prioritize inspection work based on approved priorities, product risk, and need dates. Rebalance qualified resources and monitor queue aging, holds, blocked work, and coverage risks.

Ensure inspections use approved requirements, qualified personnel, calibrated equipment, and complete, traceable records.

Supervise receiving, in-process, component, wire-harness, final, source, customer, and Government inspections.

Ensure routine Certificates of Conformance and shipment-release records use approved requirements and templates. Approve records or release conforming product only within documented qualification and delegated authority.

Stop inspection or prevent release when requirements or evidence are inadequate. Place and remove Quality holds, initiate nonconformance records, coordinate containment, and escalate disposition or waiver decisions within approved processes.

Own onboarding, training, qualification, and cross-training for Quality Control Inspectors. Verify competency and coordinate technical content with Quality Engineers or subject-matter experts.

Own inspection performance metrics and reporting, including backlog aging, completion to need date, hold aging, coverage, qualifications, inspection errors, and reinspection. Use the data to identify risks and improvement priorities.

Lead approved improvements to standard work, visual controls, work areas, and workload management. Do not change acceptance requirements, inspection methods, or product disposition without technical approval.

Coordinate with affected functions to support product flow while preserving independent Quality decisions and acceptance requirements.

Support QMS and audit activities affecting the team and ensure compliance with applicable Quality, safety, ESD, FOD, workmanship, and product-handling requirements. Identify deficiencies and implement approved improvements with managerial support.

Perform other duties and responsibilities as needed.

Knowledge,

Skills and Abilities

Working knowledge of quality control, inspection, product-status control, and manufacturing quality principles and processes

Ability to read and interpret…