Front of House Manager

The Front of House Manager position is responsible for overseeing day-to-day front-of-house operations, resolve guest concerns effectively while reinforcing positive experiences to cultivate repeat patronage, and collaborate with hosts to manage customer flow, estimating wait times, and maintaining synchronization between front and back-of-house teams. The Front of House Manager must be professional, maintain a positive attitude, and uphold Mau Marine’s mission.

Okoboji Store Bar & Kitchen will make every dining experience easy, enjoyable, and memorable for our customers. We will do this through an exceptional team dedicated to outstanding hospitality, quality food and drinks, and setting the standard for lakeside guest service.

Reports to:

General Manager

Key Internal Relationships:
Kitchen Managers, FOH Managers, and Bar Managers

Direct Reports:
Servers and Hosts

The following responsibilities will be expected for this position:

• Oversee day-to-day front-of-house operations; including assigning sections in which servers work, ensuring adequate staffing for the anticipated meal count, and adjusting staff levels when dining traffic is less than expected.
• Resolve guest concerns effectively while reinforcing positive experiences to cultivate repeat patronage. Regular table touches and attentive presence are crucial for our service standards.
• Collaborate with hosts to manage customer flow, estimating wait times, and maintaining synchronization between front and back-of-house teams.
• Administering training to all front of house staff; including servers, bussers, hosts, and food runners to ensure a level of service beyond the customers’ expectations.
• Uphold and enforce company policies, setting a standard for front-of-house conduct and service excellence.
• Participate in team meetings, offering insights and suggestions for improving service efficiency.
• Other duties as assigned

Applicants must possess the following qualifications:

• Pursuing a degree in Management, Hospitality, or related field is preferred
• Prior experience in the restaurant industry, hospitality, customer service, or a related field is a plus
• Ability to work days, nights, weekends and holidays
• Ability to communicate effectively with guests, staff, and management
• Excellent leadership and interpersonal skills
• Strong organizational and multitasking abilities
• Enthusiastic about providing exceptional customer service
• Ability to work effectively under pressure in a demanding environment

Starting wage is dependent on skills, experience and education. Along with competitive pay, full time positions are benefits eligible which includes:

• Health Insurance
• 401(k) plan
• Complimentary use of employee boat fleet
• Uniform package
• Paid schooling and continuing education
• Team-Oriented Atmosphere fostering success and career development

The Okoboji Store Bar and Kitchen provides a fast-paced, energetic work environment located right on East and West Lake Okoboji. We can give you the opportunity to gain vital work experience at the busiest summer tourist location in the tristate area! Our success is measured by the tenure and development of individual team members as well as creating exceptional guest experiences.