Host​/Service Assistant

At Cooper’s Hawk, our Host Service Assistants help create memorable guest moments from greeting and seating guests to running food to resetting tables, you will be part of the team that keeps the experience moving smoothly. Every shift is an opportunity to deliver uncompromising hospitality through attention to detail, teamwork, and care for every guest and every dish.

Compensation: $11/hr + tips

• Incredible Discounts:
  • 50% Dining and Carryout
  • 40% Retail Wine
  • 20% Retail and Private Events
  • Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Spending Accounts
  - Health and Dependent Care
• Health Savings Account
• Basic Life and AD&D Insurance
• Voluntary Short-Term Disability
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career Growth Flight Plan
• Team Member Rewards, Tenure Recognition and Referral Bonuses

Show Up Ready:
Come Prepared, stay sharp, and start strong.

• Greet guests with energy and enthusiasm from the very first interaction
• Demonstrate professionalism and hospitality using polished phone etiquette when answering guest calls and handling reservations.
• Follow daily checklists and prepare your area for a smooth shift
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines

• Keep track of table flow and dining room pacing to deliver an excellent guest experience
• Reset tables and bar tops quickly so every guest starts fresh
• Assist with running food, carryout orders, clearing dishes, pre-bussing tables and supporting the flow of service
• Help with restocking, light cleaning, and little details that make a big difference

• Communicate constantly with Lead Hosts, Servers, Bartenders and Team Members to keep service moving seamlessly

• Answer questions about food, wine, and experiences with warmth and knowledge
• Share insights about our Barrel Reserve wine during each escort to the table
• Add a Touch:
  Go beyond the expected to create memorable moments.
• Support the overall guest experience in every area of the restaurant.

• At least 18 years of age
• A genuine love for hospitality and a desire to create unforgettable experiences
• Comfort in a fast-paced environment with strong multitasking skills
• Ability to lift up to 40 pounds and stand for extended periods
• Willingness to work weekends and holidays
• Team spirit and clear communication
• Ability to read, write, and understand English

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or…