Store Lead - Customer-Centric Sales & Operations

SUMMARY

To assist the Store Management in ensuring and maintaining Genuine Customer Care, accountable for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, human resources management, and managing operating costs and shrinkage.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly
• Assist in managing total store operating
• Assure front end is providing customers with quick friendly service
• Build and fill displays
• Assist in keeping backroom neat and up to best practices standards
• Assist in handling all associate issues
• Assist in handling customer issues
• Ensure all safety policies and procedures are followed by all Associates.
• Other duties as assigned

KEY ATTRIBUTES

• Customer Minded
• Self-motivated
• Honest
• Organized
• Leadership skills
• Reliable
• Product minded
• Detail minded
• Open minded
• High energy level

SUPERVISORY RESPONSIBILITIES

• Manages 3-4 Associates in the store.
• Provide direction, coordination, and evaluation of the store and Associates.
• Follows NFI policies and applicable federal, state and local laws.
• Assign and direct work
• Address complaints and resolves problems

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED)
• Possess product knowledge of hardware related products

LANGUAGE SKILLS

• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Write routine reports and correspondence
• Present information and respond to questions from customers or associates

MATHEMATICAL SKILLS

• Basic math concepts (addition, subtraction, division, multiplication)

CERTIFICATES, LICENSES, REGISTRATIONS

• This position has no required certifications, licenses, or registrations

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Knives
• Apron
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and/or move up to 25 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Climb
• Balance
• Stoop
• Kneel
• Crouch
• Lift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Overhead lifting
• Crawl
• Smell
• Lift and/or move up to 100 pounds

Vision

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Occasionally

• Outside weather conditions
• Work in high places
• Fumes or airborne particles
• Toxic or caustic chemicals
• Risk of electrical shock

Noise Level

• Moderate in most areas
• High in areas with lumber processing equipment

BENEFITS (eligibility based on full-time/part-time status)

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• Paid Time Off
• Retirement Plans
• Employee Assistance Program

** Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

** Position requirements may vary by store location