Wine and Spirits Clerk

Job Title

Wine & Spirits Clerk

Wine & Spirits

Provides prompt, efficient and friendly customer service. Educates customers about products. Rotates, faces, replenishes merchandise, and ensures highest quality standards are met.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Manager of Perishables, Store Operations, and Health Wellness Home;
Wine & Spirits Department Manager.

• Provides prompt, efficient, friendly customer service by exhibiting caring, concern, and patience in all interactions and treating customers as important.
• Smiles and greets customers in a friendly manner, whether in the department or elsewhere in the store.
• Makes an effort to learn customers’ names and address them by name whenever possible.
• Assists customers by:
  • Escorting them to desired products.
  • Securing out-of-reach items.
  • Loading or unloading heavy items.
  • Noting and passing along customer suggestions or requests.
  • Performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to callers.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Educates customers about products.
• Rotates, faces, and replenishes merchandise, ensuring highest quality standards.
• Checks in product, places product away, and may review invoices.
• Maintains displays in the department and throughout the store.
• Understands and follows local, state, and company policies on sales of tobacco and liquor.
• Removes trash in a timely manner.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Orders product at supervisor’s request.
• Assists with inventory as requested.
• Builds displays as needed.
• Assists in other areas of store as needed.
• Performs other job‑related duties and special projects as required.

• Ability to carry out detailed but uncomplicated written or verbal instructions, dealing with a few concrete variables.
• Ability to perform simple addition, copying figures, counting, and recording.
• Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

• No education requirement.
• Over six months up to one year of similar or related work experience.

• Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds frequently; up to 10 pounds constantly to move objects.
• Visual requirements: vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position is occasionally exposed to dirt, cleaning solvents, and equipment movement hazards. There is exposure to temperature extremes and dampness. This is a fast‑paced work environment with significant pressure.

Two‑wheeler, cash register, pallet jack, box cutter, feather duster, and telephone.

Daily contact with customers, employees, suppliers/vendors, federal/state governmental or regulatory agencies, and the general public.

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.

Employment is contingent upon the successful completion of a pre‑employment drug screen.