Courtesy Clerk

Job Title

Courtesy Clerk

Grocery

Non-Exempt

Provides prompt, efficient and friendly customer service. Packages purchases and assists customers with delivery to their mode of transportation.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of;
Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you:
None

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by (examples include)
• Escorting them to the products they’re looking for
• Sourcing products that are out of reach
• Loading or unloading heavy items
• Making note of and passing along customer suggestions or requests
• Performing other tasks to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Packages purchases.
• Cleans registers, restrooms, break room, backroom, sweeps and mops the floor, and tends to supply needs.
• Assists customers in transporting purchases to their mode of transportation.
• Helps train new courtesy clerks.
• Checks prices on products.
• Pulls product forward on shelves.
• Brings carts in from parking lot and cart corral.
• Cleans can redemption area and empties recycle bins where applicable.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags and knows the location of merchandise in the store and back room.
• Maintains supplies on the front end (e.g., paper/plastic sacks, receipt paper).
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assists in all departments as requested (within wage and hour guidelines).
• Delivers product to customers (within wage and hour guidelines).
• Shovels, salts, and sands walkways.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copy figures, count and record.
• Ability to understand and follow verbal or demonstrated instructions; write identifying information request supplies orally or in writing, increased contact with people.

No education or experience requirements.

• Must be physically able to exert up to 50 pounds of force occasionally; up to 20 pounds frequently; and up to 10 pounds constantly to move objects.
• Visual requirements: vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Tomra (bottle machines), window washing equipment, vacuum cleaner, power washer, brooms, delivery vehicle, phone, fax, copier, two wheeler, pallet jack, box cutter (within wage and hour guidelines).

Has daily contact with the general public and occasional contact with suppliers/vendors.

Employment is contingent upon the successful completion of a pre employment drug screen.