Fresh Service Manager

Service Manager

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

General Function:

Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Performs as a leader and role model and maintains positive employee relations.

Supervises and coordinates the activities of employees or performs the work of all job levels.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Primary Duties and Responsibilities:

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner in all areas of the store.
• Assists customers by: (examples include)
  • escorting them to the products they're looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
• Key holder with opening and closing responsibilities.
• Assigns employees to specific duties and follows up to ensure duties are properly completed in a timely manner while also training employees in department procedures and job duties.
• Supervises and coordinates activities of employees in all areas of the store (in Manager Absence) or performs the work necessary at all job levels.
• Assisting customers with their orders at the self-checkout lanes.
• Processes refunds for customers and department approved refunds.
• Monitors self-checkout registers and service counter.
• Unloads truck, stocks, replenishes, and faces all product throughout the store and carrying out duties and to-do lists from Store Director, Store Manager, Center Store Manager, and Fresh Foods Manager.
• Labels all product containers in the backroom and in storage areas with date store received them.
• Operates a cash register to complete customer transactions accurately, efficient and prompt manner with occasional bagging.
• Redeems promotional coupons, food stamps, WIC checks, issues rain checks, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
• Sells and redeems lottery.
• Processes rental transactions for Rug Doctors.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers and fills out customer accident forms.
• Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns light duty as necessary.
• Ensures compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.

Secondary

Duties and Responsibilities:

• Stays current with market trends and information (i.e.; competition, new products, and equipment, merchandising techniques).
• Provides continuous education for existing store employees regarding new and updated company and store policies, procedures, and job duties.
• Performs other job related duties, assists in other areas of the store and works on special projects as needed.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Possess the ability to guide people to provide basic direction, follow technical manuals and have increased contact with people.

Education and Experience:

High School or equivalent experience. Two years or more of similar or…