Inside Sales Representative

Location: Urbana

Are you motivated by building relationships, solving problems, and helping customers find the right solutions? Join our award-winning company and culture as an Inside Sales Specialist for our Fasteners Plus brand and play a key role in driving growth through customer-focused selling, business acumen, and strategic problem solving.

"If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!" - Tammy, Current Employee

Clickstop is looking for top talent to join our inside sales team as an Inside Sales Specialist! What does this mean?

• The way we do inside sales at Clickstop is different from what you may think about traditional inside sales. Make sure to ask us about it!
• You are the primary owner of inbound customer calls and would collaborate daily with Customer Service and Business Development teams to holistically meet customer needs.
• Taking the first step in an established growth path towards a Business Development Consultant role for interested and qualified Inside Sales employees.
• Dedicating time to developing highly impactful skills and relationships as an Inside Sales Specialist is required before consideration of a change in role.
• Gaining foundational skills and knowledge that you will utilize with our Fasteners Plus customers as their key resource.
• Winning and losing as a team. As Employee Owners, when Clickstop wins, we win!
• As a result of the team mentality at Clickstop, we do not have a commission structure in place for our sales roles. This is truly a team!

What you'll be doing:

• Aligning with Clickstop's Core Values to drive our culture and business forward.
• Building strong customer relationships while identifying opportunities to grow business and create long-term value.
• Delivering consultative, solution-oriented support that balances customer needs with business growth.
• Completing daily responsibilities with accountability, integrity, and strong business awareness.
• Identifying opportunities to improve customer outcomes, processes, and overall sales effectiveness.

Sales & Customer Support Responsibilities

• Build strong customer relationships through responsive, consultative communication across phone, email, and digital channels.
• Identify customer needs, qualify opportunities, and recommend solutions that align with customer goals and business objectives.
• Manage quotes, orders, follow-up, and issue resolution with accuracy, urgency, and strong attention to detail.
• Partner cross-functionally to support seamless customer experiences while identifying opportunities to improve sales processes and customer outcomes.

Inside Sales Critical Skills

1. Product, Market & Application Acumen

• Understand products, customer applications, and market needs to confidently recommend the right solutions.
• Build product and industry expertise that strengthens customer trust and sales effectiveness.

Enables:
Better qualification, stronger solution fit, and increased customer confidence.

2. Diagnostic Questioning & Opportunity Clarification

• Ask thoughtful questions to uncover customer needs, challenges, and growth opportunities.
• Clarify problems before recommending solutions and identify opportunities beyond the initial request.

Enables:
More effective sales conversations, stronger customer alignment, and higher-quality opportunities.

3. Relationship Building & Customer Influence

• Build trust through responsive, professional, and consultative communication.
• Influence customer decisions by understanding priorities, providing value, and positioning solutions effectively.

Enables:
Stronger customer relationships, improved retention, and long-term business growth.

4. Ownership, Execution & Business Awareness

• Take ownership of customer opportunities from initial contact through follow-through and resolution.
• Manage priorities effectively while balancing customer advocacy, profitability, and operational impact.

Enables:

Reliable execution, stronger collaboration, and profitable customer outcomes.

5. Adaptability & Continuous Improvement

• Adapt quickly to changing priorities, products, systems, and customer needs.
• Identify opportunities to improve processes, customer experiences, and sales effectiveness.

Enables:

Greater agility, continuous improvement, and scalable business growth.

What we value in this role:

• Someone naturally wired to build relationships, solve problems, and create value for customers.
• Strong communication and influencing skills with customers and internal teams.
• Critical thinking skills with the ability to uncover opportunities, make sound decisions, and balance customer needs with business priorities.
• Curiosity, adaptability, and a continuous improvement mindset.
• Commitment to high-quality work, accountability, and alignment with Clickstop's Core Values.

What Clickstop provides:

• Comprehensive training program.
• 4-6 weeks of learning about the company, products, processes, and people.(Onsite requirement during this initial…