Training Administrator

Bilingual Training Administrator

Due to our continuous expansion and increasing demand from our worldwide customers, GP Strategies is looking for bilingual training administrators (German and English) for an initially 12-month contract – with the clear and realistic prospect of a permanent position as we continue to grow.

The positions are to be filled in November at our client's location in Cologne.

Your daily tasks will include:

• Coordination and scheduling of training events across multiple programs
• Managing registrations and sending confirmations of attendance
• Booking instructors, venues, accommodations, and logistics
• Coordinating with service providers (hotels, catering, printers, etc.)
• Handling inquiries from participants and interest groups via phone and email
• Ensuring smooth and timely execution of events
• Maintaining accurate records in various systems and reporting tools
• Identifying opportunities to improve processes and service delivery

What we are looking for:

Essential:

• Fluent German and English skills (verbal and written) – this is crucial for success in this position
• Experience in administration, operations, or customer service
• Strong organizational skills and the ability to manage multiple tasks simultaneously
• Excellent communication skills and attention to detail
• Confident in working with international teams across time zones
• Ability to remain calm under pressure and deliver results

Advantageous:

• Experience in training, education, or L&D
• Familiarity with learning management systems (LMS)
• Advanced skills in Microsoft Office

What success looks like:

• Training programs run smoothly, efficiently, and on time
• Participants receive clear and professional information
• Systems and data are accurate and up to date
• You build strong, trusting relationships internally and externally
• You proactively solve problems and improve the learning experience

Why join us:

At GP Strategies, growth is not just a business objective but our guiding principle. We help companies achieve their full potential through training, leadership, and workforce transformation. As a Learning Administrator, you will make a valuable contribution to shaping the future of our company and setting standards for business excellence across the OneGP Group.

• Support clients and GP teams with class organization, including booking instructors, guest speakers, and venues.
• Manage all administrative aspects of classes, such as printing materials, catering, and kit arrangements.
• Maintain excellent client and stakeholder relationships, ensuring high levels of customer satisfaction.
• Contribute to internal KPIs and SLAs, ensuring timely and efficient event execution.
• Work with clients from various industries, including financial services, insurance, pharmaceuticals, automotive, and technology.
• Collaborate with global and regional clients, reflecting the diverse nature of GP Strategies Limited's operations.
• Demonstrate a customer-focused approach, ensuring client needs are met and exceeded.
• Utilize cross-cultural experience to effectively communicate and collaborate with virtual teams across different time zones.
• Display assertiveness and resilience when working under pressure and within demanding timelines.

• Fluent in written and spoken English and German.
• Proven experience in an operational, processing, or customer service role, demonstrating strong organizational skills.
• Proficiency in Microsoft Word and Excel, along with good IT skills.
• General administration experience, with a focus on attention to detail.
• Excellent communication skills, both verbal and written, to effectively interact with clients and stakeholders.
• Ability to work well under pressure and manage demanding timescales.
• Cross-cultural experience and the ability to work with virtual teams across time zones.
• Proven teamwork skills and a collaborative mindset.
• Resilience and adaptability to handle diverse client needs and changing work environments.
• A proactive and customer-centric approach to work, with a focus on delivering exceptional service.

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and…