Inside Sales Representative II

Job Description

At a Glance:

Legrand has an exciting opportunity for an Inside Sales Representative II to join the Data Center Power & Control Team. This position reports to Albia, IA. The primary purpose of this position is to sell all distributed, non‑distributed, custom, and special purchase products through inbound calls. This role will provide customer care and pre‑sales technical support for connectivity products, while using rapport‑building skills to uncover additional sales opportunities.

Responsible for an assigned territory or portfolio of customers to target for remote sales development calls.

• Coordinates with field sales team members to understand customers' unique needs and identify potential sales opportunities.
• Reaches out to customers to promote new and existing products and services, offer special discounts and promotions, and provide essential account management services.
• Selects appropriate product information to meet the needs of individual customers, support upselling efforts, and achieve sales targets.
• Develops connections with customers and may conduct field visits.
• Develops new prospects and interacts with existing customers primarily by phone to increase sales of products and services.
• Participates in sales efforts as part of a larger team when required.
• Maintains accurate and timely reporting of sales and customer information.
• Utilizes established company processes and reports to accurately enter orders placed by distribution customers in a timely manner.
• Communicates effectively with field sales representatives, Project Managers, and representative firms to support follow‑up on quotes, opportunities, and issue resolution.
• Utilizes established company processes to qualify opportunities and probe, up‑sell, and cross‑sell the full range of connectivity products to customers.
• Completes additional assignments and projects as assigned by management.
• Achieves or exceeds established sales quotas and goals.
• Performs Quarterly Business Reviews related to territories and sales goals.
• Utilizes CPQ for all quotes and consults with the Supervisor regarding resolution of unusual customer issues or customer spiff program design.
• Achieves daily outbound call quotas.
• Creates sales strategies, reporting, and pipeline management plans for assigned accounts.
• Provides the Supervisor and sales management team with timely trip reports, call interaction reports, and forecasting data for assigned territories.
• Provides coverage for other sales department members as needed to ensure uninterrupted customer service during periods of reduced staffing.
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations to management for resolution.
• Achieves or exceeds established sales quotas and goals.

Education:

May require a bachelor's degree or equivalent experience.

Typically requires 2-4 years of related experience.

• Account Management Customer Acquisition
• Inside Sales
• Relationship Development
• Sales Promotions
• Customer Service
• Working knowledge of MS office applications; especially Word, Excel, and Outlook
• Experience with Salesforce CRM; maintain accurate customer records and log opportunities received from distribution and/or rep firms

• Comprehensive medical, dental, and vision coverage
• High employer 401(k) match
• Paid time off (PTO) and holiday pay
• Short‑term and long‑term disability benefit plans
• Above‑benchmark paid maternity and parental leave
• Bonus opportunities in accordance with the company’s incentive plans
• Paid time off to volunteer
• Active/growing Employee Resource Group network

Equal Opportunity Employer