Customer Receivables Relationship Lead

At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row.

It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.

Corporate,-Story City, IA

The Customer Receivables Relationship Lead provides strategic leadership by developing billing specialists, improving processes, establishing best practices, and representing the organization in customer meetings. This role strengthens team capabilities and promotes consistent, effective collections and billing practices.

include the following, as well as other duties that may be assigned.

• Balance local ownership with corporate consistency across collections and billing practices.
• Establish, review, and update collection processes and billing procedures to improve consistency and effectiveness.
• Create and maintain a centralized repository of customer-specific billing procedures and ensure records remain current.
• Produce and maintain databases for high-volume customers to support accurate, efficient account management.

• Manage internal processes by removing barriers between departments and facilitating alignment among customer service, production control, sales, shipping, and finance.
• Investigate and resolve billing disputes, short payments, and deductions in collaboration with sales, billing, and other appropriate departments.
• Partner with Center of Excellence team members to obtain information needed by billing specialists for customer-specific requirements.
• Provide support for billing and cash application activities as needed.

• Support National Account Managers with customer issues related to overdue accounts or other matters that prevent or delay payment.
• Facilitate and lead meetings with customers carrying large or aged balances.
• Work closely with the Credit Manager on high-risk customers and assist with facilitating customer meetings.
• Build customer trust by communicating effectively, managing expectations, and maintaining strong business relationships with key customers.

• Manage customer portal activity, including onboarding new customer portals and supporting ongoing portal requirements.
• Understand business cash flow needs and support actions that help improve timely collection and payment resolution.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong verbal, written and interpersonal communication skills, including the ability to communicate effectively across all levels of the organization.
• Ability to interact with internal customers and external customers, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.

• Bachelor’s degree in accounting or related field from four-year college or university; or Associate’s degree in accounting or related field plus 2 years of experience; or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively…