Customer Service Representative

Job Description

Taylor Family Insurance is the #1 producing Allstate agency in Las Vegas, Nevada
. We move fast, we work smart, and we take client service seriously. If you thrive in a high-volume, high-expectation environment and know how to keep your cool under pressure, keep reading.

This role is not entry-level and not a fit for unlicensed applicants
.

Licensing Requirement (Non-Negotiable)

You must have an active Property & Casualty license at the time of application.
No license = no interview.
We verify licensing directly through the State of Nevada
.

What You’ll Be Doing

• Handling a high volume of client requests without dropping the ball
• Making policy changes, answering billing questions, and solving problems efficiently
• Managing phone calls, emails, and service tickets—often at the same time
• Using Allstate systems (eAgent, etc.) accurately and confidently
• Following through every time—our clients expect consistency, not excuses

What We’re Looking For

• Active Property & Casualty license (required, no exceptions)
• Prior Allstate or insurance agency experience strongly preferred
• Someone who stays sharp under pressure and can multitask in a fast-paced environment
• Clear, professional communication skills
• Strong attention to detail—you catch what others miss
• Tech-savvy and comfortable jumping between systems
• Works well solo and as part of a tight-knit team
• Bilingual is a plus

Compensation & Perks

• $20–$22/hour
  , based on experience
• Paid time off
• Up to $5,000 year-end performance bonus
• Focused, professional office—no chaos, no micromanaging
• Growth path into a Sales Representative role (hourly + commission) for high performers

Our collaborative, inclusive environment is designed to support each of our team members, and our innovative resources and growth opportunities mean there's always something new to learn here.