Inside Sales Representative

Overview

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-billion-dollar industry leader with over 470 distributor branches and 6 distribution centers throughout North America. We work with some of the largest companies in the world, including Daikin/Goodman, Bosch, Copeland, Honeywell, Johnson Controls, and Fujitsu, to provide contractors with world-class products, technical expertise, and quality service.

Now is the best time to join Johnstone Supply
. Relationship-building is the key to our success, and it shows in everything we do. The Power of Johnstone is everyone who works with us. Our customers, our partners, and our people.
Johnstone is growing, and so can you.

Essential Job Functions:

• Service the needs of a specific market or group, i.e. GSA customers, or Unitary Product partners, as assigned. Work with purchasing to assure adequate inventory levels to meet client needs.
• Service customers by answering questions, responding to customer needs, taking orders, and entering them into the system accurately. Apply processes and procedures including credit guidelines when assisting customers. Maintain pricing structures required by customers and create reference guides to assist sales and store teams with pricing. Use electronic and published catalogs to research, provide product, pricing, and availability information to customers.
  
  Provide solutions to customers’ problems. Seek assistance as needed from supervisor or sales teams to ensure responsiveness to customers. Assure that orders are shipped according to the customer's instructions. Support sales goals by means of cross-selling, up-selling, add-on sales and offering promotional sales items. Supports promotional activities as assigned. Participate in sales promotions and promote new products, sell overages, damaged and discontinued items.
  
  Handle customer complaints, issues, and returns in a positive and professional manner seeking assistance as needed. Work with other departments to resolve customer service issues in a timely manner. Assist in scheduled physical inventory counts and/or special projects as assigned. Drive sales activity through outbound sales calls as directed by management. Assist the sales team as needed, as directed by the Sales Manager.
  
  Monitor and respond to the toll-free order hotline and other incoming calls. Adheres to all company policies, procedures, standards and business ethics codes. Attend meetings and trainings as required by management. Performs all other duties as assigned.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is our expectation that each employee will adhere to our company values and offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or

Experience:

Education and Experience:

Required:

High School Diploma / GED required. Minimum 1 year in a customer service focused position.

HVAC/R product knowledge Minimum 2 years.

Preferred: Minimum of 2 years in a similar position preferred.

Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role.

Job Knowledge, Skills, and Abilities: Superior customer service skills. Demonstrated tenacity in achieving sales goals and growing sales. Demonstrated understanding and application of effective sales strategies and techniques. Knowledge of HVAC/R products or ability to quickly learn company products and services. High attention to detail with skill in following through on commitments. Ability to manage time in a deadline driven environment with skill adapting quickly to…