Commercial Account Manager

iGaming :

If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

Position Summary The Commercial Account Manager should have a deep understanding of iGaming operations, the supply of gaming products and services to operators, and the management of post-sale relationships. Reporting into the VP Commercial US, and sitting within the Light & Wonder Commercial team (Sales and Account Management), this role is critical for Light & Wonder iGaming to effectively manage, support and grow business with its various Canadian gaming clients.

Essential Job Functions Build and manage close relationships with the allocated Light & Wonder (L&W) US clients. These clients will be based in the US across multiple States and may have support teams located in other Countries. Client engagement will be facilitated through a combination of Teams meetings, face-to-face meetings, phone calls, email, Skype, Slack and so forth.

Manage multiple clients in a professional and organized manner. Complete regular client review meetings. Create and manage backlogs of client requirements. Keep clients up-to-date with L&W documentation.

Ensure clients are taking maximum advantage of the L&W portfolio inclusive of first party content and studios, as well as third party studios.

Ensure clients are optimizing L&W games on their sites. Collaborate with external and internal marketing teams. Pass across marketing materials and digital assets. Work to get premium onsite positioning of L&W games and new games released quickly on clients’ sites.

Establish trust and relationships with key client influencers and decision makers.

Work with clients to compile data and insights on L&W product performance versus that of competitors, the effects of targeted campaigns and promotions etc.

Up-sell the existing clients for new products and premium offerings. Work with them to broaden the L&W product footprint within their business.

Liaise with the L&W Product team as well as other internal departments to effectively respond to clients’ inquiries and concerns, and to communicate feedback on client requirements, preferences and valued-added features.

Driving the business strategy with impressive results

Mastering LnW internal protocols and operating with high levels of efficiency within the role, coaching and supporting new team members

Deliver client revenues in line with company forecasts.

This position has no supervisory responsibilities.

Education University degree in Commerce or Business Administration or equivalent relevant experience

Required ExperienceA minimum of 5 years of experience as an account manager / commercial manager across any relevant online (digital) industry and sector

Experience supporting key accounts and a proven track record in growing an existing business portfolio and in achieving, and exceeding, established revenue targetsA record of developing strong working relationships with executives, peers, and associates

Experience with in the iGaming industry and commercial space is preferred

Knowledge, Skills & Abilities Excellent communication skills

Ability to work independently, and possess strong organizational and time management skills

Proven competence in negotiating. Good levels of experience in managing B2B clients and in working to contractually agreed commercial terms

Tech savvy and customer service oriented

Professional, resourceful, patient, and tactful in handling customer inquiries and negotiations

Enthusiasm and leadership. A strong work ethic necessary to succeed in a dynamic, fast-moving and results oriented environment

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