Account Representative

Our Story

under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

under brands such as Hill Phoenix and Anthony.

DFR is part of the Climate and Sustainability Technologies segment of the Dover Corporation® (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion.

DFR is built on creativity and customer-centric innovation delivered by people invigorated by a strong sense of responsibility to help our customers win in their marketplaces. The relationships we build with our customers are as important to our success as the products we manufacture. This collaborative environment delivers FRESH THINKING, reassuring our customers that they choose the best when they choose to work with the people of Dover Food Retail.

We are looking for a self-motivated and detail-oriented individual to support our customers, sales teams, and internal teams to initiate front-end processes. This professional will take in all customer requirements and translate that information to organizational demand while delivering exceptional service throughout the customer journey. This role will interface with technical aspects of commercial refrigeration specifications.

• Prepare customer bid packages
• Determine customer product needs such as suggesting upselling options, better margins, cost of products, product type, etc.
• Configure complex products within internal software to provide quotations to external customers, regional sales manager, and dealers
• Manage orders throughout the full sales cycle from quotes to equipment installation
• Responsible for price quotations and/or orders
• Reconcile pricing discrepancies to confirm purchase order
• Liaise with internal Engineering, Product Management, Technical Support, Planning, TAG, and Production to determine technical feasibility of new products and configuration options
• Partner with finance, shipping, and production to clear credit issues and maintain communication with external customers, regional sales manager, and dealers
• Act as internal point of contact for account(s) incoming and outgoing conduit
• Collaborate with all internal departments, answering questions regarding orders, customer specifications, and opportunities for assigned account(s)
• Provide order status updates to external customers, regional sales managers, and dealers
• Participates in customer visits to contribute to presentations, process clarification, etc.
• Create and maintain general work instruction and customer specification documents for accounts
• Other duties as assigned

• Bachelor’s Degree in business related field or in lieu of education, 5 years’ experience in account management or inside sales

• Customer focus – ability to keep the needs of customer front of mind with every initiative
• 2 years’ experience OEM Mfg. environment
• Understanding of Microsoft Office programs (Outlook and Excel)
• Basic HVAC/R knowledge
• Excellent written and verbal communication
• Superior…