Security Officer

Farmington, CT, United States
United States
(On-site)

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home.

Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well‑being as one team.

The Connecticut Children’s Security team member supports the safety and security of patients, families, staff, and visitors across all Connecticut Children’s Medical Center locations, as assigned by the Security Leadership Team. This role responds promptly to requests for assistance, works collaboratively with colleagues and clinical teams, and maintains a visible, proactive presence throughout the facility. The position ensures a safe environment by following established policies, monitoring for potential safety or security concerns, and providing professional support during both routine and emergency situations.

Responsibilities also include assisting with patient watches and supporting restraint procedures in accordance with hospital protocols.

Security Operations & Facility Safety-30%

• Support day-to-day security operations across assigned Connecticut Children’s locations as assigned.
  Conduct routine patrols, environmental rounds, and safety checks to identify and address potential risks.
• Maintain a visible, proactive presence to promote a safe and secure environment for patients, families, staff, and visitors.
• Conduct or assist with metal detector screenings, property searches, and other safety protocols as needed.
• Maintain vigilance in safeguarding people, property, and organizational assets.
• Respond promptly and professionally to calls for service, emergencies, and requests for assistance.
• Assess situations through direct observation and personal contact to determine the appropriate course of action.
• Provide clear guidance and support to staff, patients, and visitors during both routine and emergency situations.
• Gather information, ascertain facts, and prepare accurate and timely incident reports and documentation.
• Utilize problem‑solving and decision‑making skills to support safe and effective outcomes.

Patient Support & Clinical Partnership-20%

• Assist clinical teams with patient watches and safely support approved restraint procedures in accordance with hospital policies.
• Communicate effectively with clinical staff to ensure safety‑sensitive situations are managed appropriately.
• Maintain calm, professionalism, and patient‑centered communication during interactions with individuals who may be in crisis or experiencing behavioral challenges.
• Provide courteous, professional assistance to patients, families, staff, and visitors seeking safety or security‑related services.
• Foster a cooperative, inclusive, and positive work environment and collaborate effectively with a diverse community.
• Work collaboratively with fellow Security team members and multidisciplinary partners to ensure seamless support throughout the organization.

Policy Compliance & Professional Standards-5%

• Support continuous improvement of security service standards, practices, and department initiatives.
• Follow all hospital and departmental procedures related to safety, emergency response, and incident reporting.

Performs Other Duties as Assigned.

Education and/or Experience

Required:

• Education: High school diploma or equivalent.
• Experience: n/a

Education and/or Experience…