Retail Security Supervisor - Blue Diamond

• Location 3725 Blue Diamond RD,Las Vegas, NV, 89139,United States
• Base Pay $18.00 / Hour
• Employee Type Full Time

Department: Retail

FLSA Status: Non-Exempt

Reports To: General Manager

Provides shift-level guidance, coordination, and oversight of assigned security duties and procedures. This role supports operational execution and adherence to security protocols but does not include direct authority over hiring, termination, compensation, or formal disciplinary actions.

Dual Reporting Clarification: This role operates under dual reporting relationships, receiving direction from Retail Operations leadership and Security/Risk Management leadership.

• Primary Operational Reporting: Reports directly to the General Manager at the assigned retail location for day-to-day operations, scheduling, and store-level priorities.
• Organizational Retail Reporting Line: Assistant Manager >
  General Manager >
  Field Operations Manager >
  Regional Director of Retail >
  Vice President of Growth
• Security Program (Dotted Line) Reporting: Reports to the Security Manager for all security-specific programs, policies, procedures, standards, training, and operational security needs.
• Organizational Security Reporting Line: Security Manager >
  Director of Risk Management

The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

• Serve as the primary reception point for customers, patients, and visitors, including greeting individuals, answering phones, and providing authorized information in a professional manner.
• Conduct customer intake procedures by verifying age through scanning valid identification and directing customers through initial purchasing steps.
• Enforce facility access rules, including denying entry or requesting individuals to leave the premises when required by policy.
• Assess, develop, and situations and engage with customers, patients, or employees to de-escalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
• Respond to alarms, disturbances, injuries, accidents, security incidents, and emergency situations.
• Lead initial response to workplace injuries, including providing First Aid and AED support and assisting with incident documentation and follow-up reporting.
• Initiate, document, and maintain accurate incident reports, witness statements, and security records related to safety, security, or compliance events.
• Coordinate with emergency services or law enforcement when escalation is required.
• Protect company assets from theft, diversion, assault, fire, and other safety or security risks.
• Communicate security concerns, incidents, and ongoing issues during shift transitions to ensure continuity of coverage.
• Maintain customer and patient confidentiality in accordance with applicable privacy and security requirements.
• Apply company security and safety protocols consistently in daily operations.
• Report customer, patient, or employee issues to supervisory staff and assist with investigation and resolution as appropriate.
• Maintain open, professional communication with management, security personnel, and retail staff.
• Support retail, security, and operations leadership to ensure safe and secure store operations.
• Perform other duties as assigned.

All security, reception, surveillance, incident response, and customer interaction activities are performed in accordance with company procedures and regulatory expectations.

• Conflict resolution and effective de-escalation of customer, patient, or employee situations.
• Customer and patient service excellence demonstrated through professional interactions.
• Incident response and emergency preparedness, including timely and appropriate escalation.
• Regulat…