Security Manager, Zouk

Responsibilities

• Greet, interact, entertain and serve guests courteously and in a timely manner with an upbeat attitude.
• Anticipate guest needs and respond to all inquiries, requests, directions and information in a courteous and polite manner.
• Provide strong knowledge of portion control and product identification, answering questions about food, beverages, specials, menu changes and venue information.
• Recognize and cultivate regular guests and repeat business.
• Maintain line of sight and atmosphere control by circulating through the work area throughout the shift.
• Report incidents of theft, vandalism, violations and any security concerns.
• Respond to guest concerns/complaints regarding service or beverages, correct errors or resolve complaints with a positive attitude.
• Maintain highest standards of safety, security, guest service, cost control and consistency in accordance with company expectations.
• Hire, train, coach, counsel and evaluate all new team members.
• Develop the management team’s skills in accordance with succession planning goals.
• Operate with an open‑door policy, listening to team requests and providing appropriate actions and accurate information.
• Interact with all department personnel as needed.
• Ensure team members are suitably dressed and groomed before work.
• Prevent losses and injuries to employees, third parties or customer valuables; report all incidents, claims and losses.
• Execute emergency situations and risk mitigation policies and procedures.
• Enforce fire & safety requirements under OSHA, local building and fire authorities, and keep managers informed of changes in law.
• Facilitate and monitor all investigations, including external apprehensions, unsafe acts or conditions, interviews and case reporting.
• Identify and inform management of compliance issues, safety risks, and improvement opportunities related to Safety & Loss Prevention through audits.
• Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions.
• Coordinate special audits, tests and inspections as directed.
• Introduce appropriate strategies to bring internal investigations to successful conclusion.
• Monitor controls to identify employee theft, utilizing POS exception reporting tools and loss prevention resources.
• Recommend and administer security functions, policies and procedures, creating a safe culture.
• Develop, monitor, and enforce security policies, processes and procedures.
• Recruit, train, schedule, supervise and evaluate property security personnel.
• Ensure department compliance with gaming and property policies.
• Schedule labor force and assign work for efficient use of equipment and personnel.
• Maintain working relationships with local, municipal and government law enforcement agencies and insurance carriers.
• Demonstrate well‑organized and strong problem‑solving skills.
• Recognize and acknowledge intoxicated or disruptive guests, bring them to management attention, and refuse further alcohol service in a courteous manner.
• Comply with safety and health department procedures and all state and federal liquor laws.
• Check guest identification and enforce responsible vending guidelines.
• Obtain and maintain position‑specific licensing.
• Use personal device/cellular phone for job‑related operational tasks and company documents.
• Other duties as assigned.

• At least five years of previous experience as security in a high‑volume restaurant, nightclub, day club, entertainment venue or similar field.
• At least three years of previous experience in security management in a high‑volume setting.
• Safe alcohol service, sanitation and safety protocol experience.
• Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
• Ability to work varied shifts, including nights, weekends and holidays.
• Effective communication in English.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Full knowledge and understanding of company and department rules, regulations, policies and procedures.
• Successful mentoring of a team.
• At least 21 years of age.
• Preferred:
  Previous experience working in a day club or nightclub.
• Preferred:
  Previous experience working in a large, luxury resort setting.

Resorts World Las Vegas is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.