Field Service Technician Level II – Des Moines, Iowa

Field Service Technician Level II Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Des Moines, Iowa area.

The Field Service Technician Level II is expected to carry out Level I installer responsibilities while demonstrating advanced skills, training, certifications, and leadership abilities necessary to lead installation teams effectively. The role encompasses expertly configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. The position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

• Execute all Level I installer roles and responsibilities, following documentation to uphold highest standards of installation and service.
• Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates.
• Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results.
• Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity.
• When leading a team, mentor Level 1 installers, maintaining high standards, and actively seeking their feedback for continuous improvement.
• Establish and maintain effective communication with Project Delivery Coordinators, Project Managers, and customers as needed, ensuring seamless project execution.
• Showcase expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to the successful implementation of diverse projects.
• Pursue ongoing professional development opportunities, focusing on leadership and communication skills.
• Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet the highest quality and performance standards.
• Demonstrate proficiency in system configuration and commissioning, providing clients with reliable, fully operational solutions.
• Embrace flexibility by accepting additional job duties that may be assigned in the course of business operations.

• Minimum 2 years with a previous construction trade.
• Advanced knowledge of electricity (high and/or low voltage).
• Hands‑on field experience from previous work.
• Basic telecommunication knowledge (TCP/IP, networking, computers, VoIP).
• Ability to identify and use common low‑voltage cabling.
• Working knowledge of basic IT networking, configurations, and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Valid US driver’s license.

• Competitive base salary based on experience.
• Bonus and commission programs.
• Paid Time Off (PTO) and Volunteer Paid Time Off (VTO).
• 100% employer paid family health insurance premium.
• 100% employer paid disability insurance.
• 100% employer paid dental & vision insurance.
• 401(k) with Safe Harbor contributions annually.
• Profit sharing opportunities.