Associate Service Technician or Service Technician; UN

Job Specifications

Work Location: Grimes, IA

Call Out Area: 10

Residency Requirement: Within 20 miles from Granger, IA

Provide complete customer service activities related to sale, installation, repair, and service of gas and electric appliances, and maintain the Natural Gas Distribution system to provide safe, reliable energy to residential and commercial/industrial customers. Subject to after-hours on-call status during weekdays, weekends, and holidays.

Determined by the current Collective Bargaining Agreement

• Associate Service Technician: $27.85 - $30.70 per hour
• Service Technician: $32.86 - $43.24 per hour

Supervisor, Gas Operations

Grimes, Iowa

• Utilize effective verbal and written communication skills.
• Exercise effective interpersonal skills with colleagues and customers.
• Follow all safety rules and keep work areas in a clean condition.
• Display excellent communication and interpersonal skills to develop working relationships with maintenance and operations personnel in a team environment.
• Read meters accurately for proper customer billing.

• Attend safety meetings and other employee training as assigned.
• May participate in community relations activities.
• Comply with the Company's Motor Vehicle Operation Policy and Procedure.

• High School Diploma or equivalent.
• Must hold and be able to maintain a valid Driver's License upon hire.
• Commitment to working safely.
• Resides within designated location in accordance with Article 21 of the collective bargaining agreement.

• High school diploma or equivalent.
• Three (3) years of appliance repair and/or installation & service or related experience (technician level).
• Experience/skills in gas and electric appliance repair.
• Must hold and be able to maintain a valid Driver's License upon hire.
• Knowledge of principles of natural gas.
• Ability to read and understand wiring diagrams and schematics.
• Basic electricity knowledge.
• Mechanical skills.
• Strong appliance repair skills.
• Good decision‑making skills.
• Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
• Creative thinking and ability to work independently with little supervision.
• Decision‑making skills related to the safe operation of the natural gas distribution system.
• Strong customer relations skills related to maintaining customers on the service program and selling new products and services as they become available.

• Gas Operations Degree.
• Formal Appliance repair or electric wiring diagram courses.
• Appliance repair and/or installation & service or related experience.
• 1 year of gas experience.
• Stab Fittings Certification (may be required based on call‑out area, within 1 year).
• Good oral and written communication skills.
• Thorough knowledge of natural gas distribution system, policies, and procedures per company O&M manual.
• Team player mindset with ability to communicate effectively with peers and management.
• Ability to work outside in all weather extremes.
• Ability to effectively communicate with customers.
• Ability to use hand tools, test equipment, gas detectors, pressure gauges, line locators.
• Ability to read maps and fabricate work.
• Ability to work/walking outside constantly lifting and digging.
• Must be team oriented.
• Demonstration of strong work ethic.
• Strong customer service focus.
• Knowledge of principles of natural gas.
• Ability to read and understand wiring diagrams and schematics.
• Basic electrical knowledge.
• Mechanical skills.
• Good decision‑making skills.
• Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
• Creative thinking on own with little supervision.
• Decision‑making skills related to safe operation of natural gas distribution system.
• Ability to maintain customers on the service program and sell new products and services as they become available.

Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits including paid holidays and parental leave, company paid…