Associate Service Technician or Service Technician; UN

Job Specifications

Work Location:

Grimes, IA

Call Out Area: 10

Residency Requirement:
Within 20 miles from Granger, IA

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities, and each other.

To provide complete customer service activities relative to sale, installation, repair and service in addition to a broad range of gas and electric appliances. Also maintain Natural Gas Distribution system to provide safe, reliable energy to both residential and commercial/industrial customers. Subject to after‑hours on‑call status during weekdays, weekends, and holidays.

Determined by the current Collective Bargaining Agreement

Associate Service Technician: $27.85 - $30.70 per hour

Service Technician: $32.86 - $43.24 per hour

Supervisor, Gas Operations

Grimes, Iowa

• Utilizes effective verbal and written communication skills.
• Exercises effective interpersonal skills with colleagues and customers.
• Follows all safety rules and keeps work areas in a clean condition.
• Displays excellent communication and interpersonal skills to develop working relationships with maintenance and operations personnel in a team environment.
• Has the ability to read meters accurately for proper customer billing.

• Attend safety meetings and other employee training as assigned.
• May participate in community relations activities.
• Must comply with the Company's Motor Vehicle Operation Policy and Procedure.

• High School Diploma or equivalent.
• Must hold and be able to maintain a valid Driver's License upon hire.
• Commitment to working safely.
• Resides within designated location in accordance with Article 21 of the collective bargaining agreement.

• High school diploma or equivalent.
• Three (3) years appliance repair and/or installation & service or related experience (technician level).
• Experience/skills in gas and electric appliance repair.
• Must hold and be able to maintain a valid Driver's License upon hire.
• Knowledge of principles of natural gas.
• Ability to read and understand wiring diagrams and schematics.
• Basic electricity knowledge.
• Mechanical skills.
• Strong appliance repair skills.
• Good decision‑making skills.
• Ability to use electronic instruments for the diagnosis of complicated appliance repair problems.
• Creative thinking working independently, with little supervision.
• Decision‑making skills related to safe operation of natural gas distribution system.
• Strong customer relations skills related to maintaining customers on our service program and to sell new products and services as they become available.

• Gas Operations Degree.
• Formal Appliance repair or electric wiring diagram courses.
• Appliance repair and/or installation & service or related experience.
• Experience/skills in gas and electric appliance repair.
• 1 Year gas experience.
• Stab Fittings Certification – Ability to obtain and maintain (may be required based on call‑out area) within 1 Year.
• Good oral and written communication skills.
• Thorough knowledge of natural gas distribution system, policies, and procedures per company O&M manual.
• Team player mindset with ability to communicate effectively with peers and management.
• Ability to work outside in all weather extremes.
• Ability to effectively communicate with customers.
• Ability to use hand tools, test equipment, CGI/gas detectors, pressure gauges, line locators.
• Ability to read maps and fabricate work.
• Ability to work/walk outside constantly lifting and digging.
• Must be team oriented.
• Demonstration of strong work ethic.
• Strong customer service focus.
• Knowledge of principles of natural gas.
• Ability to read and understand wiring diagrams and schematics.
• Basic electrical knowledge.
• Mechan…