Field Service Technician

Field Service Technician 5

Department: Power Systems Division (PSD)

Employment Type: Full Time

Location: Irving PSD

• Provide face-to-face customer service at off‑site locations.
• Diagnose, repair, and recondition various light and heavy construction equipment.
• Model daily practices: align with company mission and core business values; collaborate with key internal/external resources; participate in ongoing self‑development.
• Work safely at all times and adhere to applicable safety policies.
• Comply with all company policies, procedures, and standards.
• Perform complex repairs and troubleshooting offsite with minimal supervision.
• Conduct detailed diagnosis of equipment malfunctions and failure analysis.
• Remove and install parts, disassemble and assemble components per CAT specifications.
• Test, make adjustments, and verify proper operation of all repairs and adjustments.
• Prepare and complete all job‑related documents, write service reports, order parts, and maintain clear customer records.
• Act as a team leader and mentor/coaches lower‑level technicians.
• Participate in the quotation of work orders.
• Operate equipment and vehicles with the necessary licenses and certificates, maintain vehicle inspection records, daily inspections and driver logs as required by DOT.
• Adhere to contamination control and HAZMAT rules and regulations.
• Maintain all company equipment, tools, and vehicle in good, clean, and working order.
• Communicate job progress to supervisor and customer as needed.
• Complete assigned jobs and tasks to meet flat rate time and re‑work standards.
• Work overtime as required by workload and customers' needs.
• Complete all assigned Technician Training Path courses and safety training in a timely manner.
• Project professionalism with internal and external customers, including personal appearance.
• Apply advanced knowledge of equipment and tools, including designs, uses, repair, and maintenance.
• Apply advanced knowledge of hydraulics, transmissions, engines, undercarriage, and electrical systems.
• Demonstrate proficiency with current computer software, related hardware, and machine electronic systems.
• Perform advanced diagnostic and trouble‑shooting, operating and controlling equipment or systems.
• Determine the tools and equipment needed for a job.
• Operate a crane and forklift.
• Operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair.
• Make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.

• 3 years of shop experience with heavy equipment and 2 years of experience in troubleshooting and rebuilding diesel and natural gas engines.
• License requirements:
  Valid Driver's license or ability to obtain upon hire; valid Commercial Driver's License (CDL) and acceptable driving record or ability to obtain upon hire; certifications/licenses required to operate crane and forklift or ability to obtain upon hire.
• Travel requirements: 25% domestic travel required to various worksites.

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.