Field Service Technician

Ziegler CAT is hiring a full‑time Field Service Technician to work on heavy diesel truck, construction, and agricultural equipment. The role requires excellent troubleshooting and diagnostic skills to deliver top‑notch service for a rapidly growing customer base.

$38.00 to $51.00 per hour (subject to location, skills, and experience).

• Health, Dental, Vision and Life Insurance
• 15 days of PTO the first year; accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1,000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance
• Safety Boot Reimbursement, PPE & Uniforms provided
• Tool Insurance
• Safe, clean and friendly work environment

• Diagnose and repair Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment as well as agricultural equipment such as tractors, combines, balers, sprayers, tillage equipment, and planters in the area.
• Respond to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided.
• Using a high degree of independent judgment, assume responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations.
• Maintain a clean and safe work area, adhere to all safety procedures, and keep the service vehicle in a clean and professional manner.
• Positively interact with manager and team members to satisfy customer needs.
• Provide assistance to all other levels of technicians as needed in regard to troubleshooting repairs.
• Communicate job status with supervisor and indicate job completion to receive the subsequent assignment.
• Maintain paperwork documentation of work performed (work orders) in a complete and timely manner on a daily or job basis.
• Document labor, addition of segments, and ensure the work order can be closed and billed as communicated with the customer.
• Be willing to respond to after‑hour emergency calls as directed by supervisor.
• Identify and communicate the need for parts for inventory.
• Perform other duties as assigned or required.

• 2‑year technical degree or high school diploma and several years of comparable mechanic experience.
• 5+ years of relevant diesel equipment repair experience, preferably with some field experience.
• Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems.
• Previous experience with CAT equipment, AGCO RoGators, and Terra Gators is a plus but not required.
• Ability to diagnose all equipment without supervision and read, follow, understand, and communicate schematics.
• Personal characteristics: desire to provide outstanding, professional customer service; strong attention to detail; excellent problem solver; committed; and possesses written and verbal communication skills.
• Ability to maintain a safe and clean work environment.
• Willing and able to respond to after‑hour emergency calls as directed by supervisor.
• Basic computer skills.
• Own mechanic tool set.
• Must have and maintain a clean driving record.
• Class A CDL or willingness to obtain one within a defined period of time.
• Obtain a DOT medical certification card.
• Pass a DOT pre‑employment drug screen and physical.
• Able to operate equipment safely.
• This role is deemed safety‑sensitive and will be subject to a drug test as a pre‑employment requirement.

• Push/pull up to 50 lbs.
• Lift/carry up to 60 lbs.
• Lift bulky objects.
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

Applicants must be able to obtain valid Class A CDL, obtain a DOT medical certification card, and pass a DOT pre‑employment drug screen and physical.

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.