Rapid Response Rental Technician

Location: Garner

Join the team at James River Equipment in Raleigh Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide.

As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

A Day in the Life:
Rapid Response Rental Technician Delivers immediate advanced troubleshooting, repair, and maintenance to rental equipment (such as aerial lifts, forklifts, telehandlers) to prevent customer downtime

Follows all safety rules and regulations in performing work at customer site, with safe travel to/from customer sites

Ability to successfully complete component replacements (motors, valves, sensors, control boards) and advanced repairs (electrical, hydraulic, mechanical systems)
Ability to educate customers on proper use of equipment to avoid future issues

Maintain records and account for all time, parts, and supplies used in repairing and servicing rental equipment, with the ability to determine if a replacement rental is necessary

Communication with dealership rental team to ensure proper billing, notification of downtime or replacement equipment, and ability to work with rental sales professionals to ensure customer satisfaction

Need to Succeed:

Experience as a mechanic diagnosing, maintaining, and repairing rental equipment required, specifically aerial lifts (boom & scissor lifts), forklifts, and telehandlers

Valid driver's license with ability to be insured on company policy and medical DOT card required to operate company field service truck

Excellent customer service and communication, with bilingual communication skills preferred

Coachability and willingness to continue learning through training on rental equipment as needed

Recent and regular computer use, specifically in running codes and submitting work order information, is required

About the Benefits In addition to competitive pay (negotiable based on experience) and monthly technician incentive bonus eligibility, the successful candidate will receive:

Extended health, dental, and vision insurance (day one of employment)
Health savings account options

Flexible spending account options

Disability and life insurance
401k with employer match and profit share (after 90 days of employment)
Annual tools and PPE allowance

Paid time off and paid holidays

Employee recognition rewards program

Opportunities to attend a yearly cruise for top performers

Opportunities for leadership and professional growth

Quarterly group outings, company events, and employee recognition programs

Upon joining James River Equipment, you will be welcomed into a supportive, collaborative, and diverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit our website at
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