Lead Window Installation Technician

Description

The Installation Team Leader is responsible for serving as the primary contact person for the in-market installation team members and is to direct work processes while at the jobsites. The position leads the install team to install new Pella windows and doors in both new construction and replacement applications and will be involved in recovery situations. The Installation Team Leader also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers.

Participates with members of the management team in developing strategies to ensure the business’ continued growth and profitability. Works with other business leaders to improve the overall customer experience.

• Responsible for leading the daily work of non-exempt employees on the jobsite. This may include, but is not limited to, selection, training, performance evaluation and development, skill assessment, and all other misc. items that are involved in leading this group.
• Responsible for 2-5 direct reports in the Installer Apprentice, Installer or Lead Installer roles
• Reads work order form and other specifications to determine method of installation, work procedures, and material, tool, and work aid requirements.
• Confirms jobsite suitability for the install process and provides photos and documentation when applicable if not suitable.
• Removes existing and installs new windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation.
• Ensures Lead Safe Installation Practices are followed as needed.
• Ensures finished installation of materials (jamb extension, trims, drywall, coil, etc.) meets quality standards.
• Responsible for timely execution of the installations of window and doors and hardware
• Cleans job site after installation.
• Communicates effectively with customers and serves as a reputable Pella representative on all jobsites.
• Demonstrates a commitment to the highest quality of work.
• Works in a way that prevents damage to product.
• Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel.
• Ensures that warehouse personnel and/or material coordinator is alerted to any product/material returns.
• Uses, maintains, and stores company provided tools appropriately.
• Performs installation recovery work following installations.
• Meets company safety requirements by keeping work area neat and clean, following safety precautions, and wearing required safety apparel (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the Installation Supervisor.
• Special Projects as assigned
• Must have a valid driver’s license and follow the company Fleet Safety Policy.

• Must have outstanding problem-solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues.
• Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure.
• Works collaboratively and creates a sense of trust and reliability with internal team and customers.
• Demonstrates a strong work ethic and flexibility towards the needs of the business.
• Leverage the expertise of other internal team members as appropriate.
• Champions change and innovation within the organization.
• Focused on details and follow through.
• Proficiency with Microsoft Office, smart devices, and the ability to learn proprietary software programs and applications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work…