Child & Family Services Case Manager

The Iowa Department of Health and Human Services (HHS), Division of Family Well-Being & Protection, Bureau of Child Protective Services, is hiring a Child & Family Services Case Manager for the Eastern Iowa Service Area (based out of the Fayette County HHS office (129 S. Vine St., West Union, IA 52175)) covering West Union and surrounding areas.

• Full-time Monday–Friday 8:00 AM–4:30 PM
• On-call rotation: evenings, weekends, some holidays
• Telework may be available after a 6-month probation
• Mileage reimbursement: $0.50/mile
• Valid driver’s license required
• Background check required

As a Child & Family Services Case Manager, you’ll support families in which child abuse and/or neglect has occurred. You will work with the families and local resources to decrease the likelihood of continued abuse while preserving families. You’ll continue to monitor safety, provide guidance, and help families access resources that promote stability and well‑being.

• Support families during the reconciliation phase and help them work with resources such as medical/mental health professionals, community partners, schools, etc.
• Conduct home visits and interviews, document findings clearly to assess the ongoing child safety and risk, develop safety plans, assess the strengths and needs of the child and family, and make recommendations to various county attorneys and courts.
• Apply Iowa Code and HHS policy to determine case outcomes.
• Maintain confidentiality and professionalism in all situations.

• Strong communication and engagement with families
• Crisis management
• Observation, critical thinking, and analysis
• Time management and prioritization
• Ability to adapt to changing situations

If you’re driven by compassion, advocacy, and helping families build safer futures, we’d love to have you on our team.

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you’ll enjoy a comprehensive benefits package designed to support your well‑being and professional growth:

• Health, Dental, and Vision Coverage: Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off: Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans: Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts: Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage: Benefit from life insurance and free long‑term disability insurance for added peace of mind.
• Employee Assistance Program: Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs: Enjoy discounts on a variety of goods and services through our employee discount programs.

For additional information on benefits.

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Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work…