Patient Concierge

• Location 3201 1ST STREET, Emmetsburg, IA, , United States
• Employee Type Part-Time 20 Hours/Week

At Palo Alto County Health System
, we are proud to serve as the healthcare hub of choice in Northwest Iowa, providing compassionate, personalized care to every patient and family we serve. As a Patient Concierge
, you will play a key role in creating a welcoming, supportive, and positive experience for patients and visitors by serving as a friendly guide, resource, and advocate throughout their care journey.

In this role, you will greet patients and visitors upon arrival, assist with way finding throughout the hospital and clinic areas, and help ensure patients feel comfortable, informed, and supported during their visit. You will provide courteous assistance with general questions, directions, and service navigation, helping patients understand where to go, who to connect with and what to expect during their care experience.

You will support patients and families by coordinating communication with clinical and non‑clinical departments, assisting individuals who require wheelchairs or additional support, and responding promptly and compassionately to concerns or special needs. During high‑traffic or high‑stress situations, you will maintain a calm, professional presence to help ease anxiety and promote a positive impression of PACHS.

The Patient Concierge also supports daily hospital operations by answering phones, routing calls appropriately, assisting with patient flow awareness, preparing and delivering messages, and performing light clerical or hospitality‑related tasks as needed. You may assist with visitor coordination, waiting room support, and ensure public areas remain welcoming and organized. Attention to detail, empathy, and strong communication skills are essential, as you will frequently interact with patients, families, providers, and staff.

To be successful in this role, candidates should be high school graduates or hold a GED, with excellent customer service and interpersonal skills. Previous experience in health‑care, hospitality, customer service, or patient‑facing roles is preferred. Candidates should be comfortable multitasking, adapting to changing needs, and working flexible hours, including evenings, weekends, and holidays as required.

PACHS offers a comprehensive benefits package designed to support your health, well‑being, and work‑life balance, including:

• Two medical plan options (PPO and HDHP) with no‑cost preventive care
• Employer HSA contributions for eligible participants
• Dental insurance with 100% preventive coverage
• Vision insurance through VSP
• Discounted membership at the Arthur & Audrey Smith Wellness Center
• Employer‑paid Basic Life and AD&D insurance
• Optional voluntary life insurance
• Employer‑paid Short‑Term Disability
• Employer‑paid Long‑Term Disability
• Voluntary Accident and Critical Illness coverage

• PTO begins accruing on your first day
• PTO cash‑out program available up to four times per year
• Holiday Club payroll savings option

• Employee Assistance Program offering 24/7 confidential counseling, financial guidance, legal support, coaching, and more

Palo Alto County Health System is the healthcare hub of choice in Northwest Iowa, known for delivering exceptional, patient‑centered care supported by a culture of teamwork, respect, and compassion. Our employees thrive in a welcoming, family‑focused environment where their work is valued and their contributions matter. When you join PACHS, you join a mission‑driven team dedicated to caring for our community — and each other.