Warehouse Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington.

As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

We recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Direct Report: Warehouse Lead, Warehouse Supervisor, Warehouse Manager;
District Manager

Scope: Handle all aspects of warehouse operation, Including Air/Ocean Export, Gateway and Domestic shipments transport while adhering to company, branch and governmental guidelines and policies.

• Adhere to our policies and federal regulations that are paramount to the team—Warehouse and container security policy.
• Follow the Operational process Standards. Be a leader in the industry in methods and procedures with the goal of passing OPS audit while servicing the customer.
• Comply with and exceed expectations for OPS, which include:
• Re-weigh all freight, ensure freight is not cross-labelled, stage freight in correct locations
• If freight is damaged and able to be repaired, do so as soon as possible
• All received freight must be counted and reconciled to inbound documentation.
• Any shipment received as OSD must have the exceptions (over, short or damaged with quantity/description) noted on the receiving documents and pictures must be taken and email to proper parties.
• Dangerous Goods shipments are received and handled only by trained employees with dangerous goods.
• Shipments containing Dangerous Goods meet the minimum dangerous goods receiving requirements.
• Unload cargo from truck
• Verify freight received against receipt documentation and/or booked information
• Check cargo for OSD (overage, shortage or damaged)
• Verify Truck's Wheels Are Chocked / Brakes are applied.
• Use documents to identify the freight as being at the correct address.
• Identify the product managing the freight and notify the local product leader when it arrives
• Monitor and report Overage, short and damage freight. Communicate with proper person

• Escalation to supervisor or manager, keep appraised of any issues that arise through weekly meetings. Or daily if needed
• Meet all deadlines. Communicate any delays in meeting the deadline.
• Answer telephone when needed

• Problem solving and communication skills.
• Open and honest, to the point, no gossip.

• Set the tone for delivering exceptional customer service ive to not meet the client’s expectations, but exceed them,
• Be proactive toward resolving service issues. If not able to be proactive, jump in and look at the root cause, and set forth corrective actions.
• Treat everyone as your customers.
• Maintain an attitude of friendliness, courtesy, and efficiency in the eyes of the customer and your peers always.
• Know your operation, warehouse and expectations.

• Ensure Warehouse doors are closed and always locked
• Monitor warehouse for anyone not wearing proper  safety vest.
• Keep all drivers within the waiting area; ensure they have signed in
• Check in truck:
  Comply with local security requirements.
• US/Air Product ONLY:
  Freight for UNKNOWN shippers…