Operations Support Coordinator | e​/o

Operations Support Coordinator

The Operations Support Coordinator is responsible for providing support to the warehouse floor operations. This position coordinates all incoming and outgoing trucks, ensures proper documentation, and acts as the primary point of contact for drivers and carriers. Additionally, the Coordinator supports waving and documenting orders and returns as required.

• Weekly pay with skill pay and shift differentials
• Benefits package including medical, dental, vision and medical reimbursement
• Medical employee‑only premium less than $10/week with wellness discounts
• HSA with annual employer contribution
• Weekly 401(k) match
• Vacation immediately upon hire
• 8 holidays per calendar year
• Personal time after 90 days
• EAP and identity theft protection
• Tuition reimbursement
• Company‑paid life insurance and short‑term disability

• Communicate with carrier dispatch and client drivers verbally and in writing with a professional and positive attitude
• Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedules
• Manage Bill of Ladings (BOLs)
• Act as liaison between drivers and company personnel on any issues or questions with shipments
• Research and offer solutions for driver‑based issues or questions
• Assist warehouse leads and operations teams
• Generate and retain required reporting for operations
• Wave orders, document returns, and exchanges including generating receipts and shipping documents
• Check in carriers for appointments
• Verify quality, timeliness, and accuracy of receiving process
• Assist in answering phones
• Order packaging and general warehouse supplies
• Print labels for operations use
• Perform other duties as assigned by supervisor or manager

• High School Diploma or GED (Associate’s degree preferred)
• Six (6) months experience or more in a customer service, client‑facing, or clerical role
• Experience with warehouse management systems (WMS) preferred
• Experience working in a warehouse, light industrial, or similar setting preferred

• Able to work in a fast‑paced environment
• Excellent verbal and written communication skills, especially through e‑mail and over the phone
• Strong interpersonal skills
• Good problem‑solving, conflict resolution, and prioritizing skills
• Experience preparing and maintaining accurate records and reports
• Ability to follow both written and verbal instructions
• Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Comfortable working in office and warehouse environments, including non‑climate‑controlled areas

Saddle Creek is an Equal Opportunity employer and an affirmative action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other protected status.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e‑mail to Disability. with your contact information and the nature of your request.