Team Leader; Supervisor

Position: Team Leader (Supervisor)
Location:

Ipswich, Colchester, Sudbury and Haverhill

Contract:

Permanent (with flexibility for Part Time)
Salary:
Circa £32,044

At Anglian Water, our values are that together, we will:
Build trust, do the right thing, and we are always exploring.

Who We Are?

Integrated Maintenance, Repair, and Development Services (IMRDS) is an integral part of our team focused on maintaining and improving water recycling infrastructure. We deliver critical projects such as flooding protection, gravity sewers, and rising main relays, with a focus on large, complex initiatives.

If you are looking for a role in a high-performing, forward-thinking team, where your leadership skills will have a real impact on reducing leakage and delivering exceptional operational performance, we want to hear from you!

What Will You Be Doing as an IMR Leakage Team Leader?

As an IMR Leakage Team Leader, you will support the Area Manager and Leakage Delivery Support Manager with the day-to-day management of Assistant Leakage Technicians and Leakage Technicians. You will provide on-site leadership, coaching, and technical guidance, ensuring safe working practices, high-quality performance, and excellent customer service across leakage operations.

You will play a key role in developing team capability, supporting performance targets, and ensuring compliance with operational procedures and health and safety standards.

Key Responsibilities:

Support, coach, and develop Assistant Leakage Technicians and Leakage Technicians through training, mentoring, and competency assessments

Lead by example in promoting behavioural safety and ensuring compliance with Anglian Water health and safety policies and procedures

Provide on-site support in higher hazard environments, including dual-person working where required

Ensure compliance with NRSWA requirements and safe site management practices for highway working

Conduct regular quality checks, audits, and equipment inspections to ensure operational standards are maintained

Support deployment and collection of acoustic monitoring devices and provide technical troubleshooting expertise

Ensure all paperwork, surveys, and administrative activities are completed accurately and on time Respond to customer enquiries, managing expectations and delivering excellent customer service

Monitor, communicate, and support delivery of team KPI targets and operational performance requirements

Attend performance reviews and contribute to identifying trends and continuous improvement opportunities

Complete repair surveys and assess traffic management requirements for leakage repair activities

Liaise with customers, contractors, and internal stakeholders to facilitate successful leak repair delivery

Undertake basic CDM assessments and support safe repair strategies

What Attributes Are Required?

Strong leadership and people management skills with the ability to coach and develop field-based teams

Excellent knowledge of health and safety requirements and safe systems of work Strong understanding of leakage operations, performance metrics, and operational excellence

Ability to make decisions and provide effective on-site technical support

Excellent communication and stakeholder management skills

Customer-focused approach with a commitment to delivering a high-quality service

Strong organisational skills and the ability to manage multiple priorities effectivelyA Little Bit About Your Skills, Experience, and Behaviours…Experience supervising or leading operational field teams within utilities, water, highways, or a similar environment

Knowledge of leakage detection, repair processes, and operational delivery activities

Experience conducting audits, quality checks, and competency assessments

Familiarity with NRSWA requirements and highway working practices

Competent in using handheld devices, mobile applications, and data collection systems

Proven ability to drive performance and support teams in achieving operational targets

Strong commitment to continuous improvement and developing team capability

Comfortable working in a physically demanding environment, including walking, manual handling, and lifting operational equipment

Why Anglian Water?

At Anglian Water, our people are at the heart of everything we do, and we ensure their hard work is recognised and rewarded. Some of our benefits include:

Bonus scheme

Private healthcare

Competitive pension scheme

Up to 26 days annual leave, increasing with length of service

Flexible benefits to support your wellbeing

Inclusion is for Everyone We are an equal opportunity employer and consider all suitably qualified applicants, regardless of gender identity, ethnic origin, nationality, religion, age, sexual orientation, disability, or any other protected characteristic. We focus on merit and passion for creating better outcomes and are committed to fostering an inclusive environment where all colleagues feel they belong.

If you think this is the next step for your career, apply today!

Closing Date: 29th July 2026#loveeverydrop
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