Member Concierge Opener - Ipswich YMCA

Early Morning Opportunity:
Member Concierge

Are you an early riser who enjoys helping others and creating a welcoming environment? Do you have a passion for customer service and want to work for an organization that makes a meaningful impact in the community? If so, the Ipswich YMCA has a great opportunity for you!

• Tuesdays & Thursdays: 6:15 AM - 9:30 AM
• Additional shifts may be available for candidates seeking more hours.

As a Member Concierge, you'll be the friendly face that greets members and guests each morning and helps them start their day on a positive note. You'll play an important role in delivering exceptional service, answering questions, and connecting members to the programs and resources that support their goals.

• Welcome members and guests with a warm, friendly, and professional attitude
• Manage check-ins and daily Welcome Center operations
• Answer phones and assist with questions about memberships and programs
• Resolve concerns with discretion and care
• Maintain cleanliness and support risk management standards
• Build meaningful relationships that foster a strong sense of belonging

• Strong interpersonal and customer service skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency
• Positive, dependable, and solution-oriented attitude
• Genuine interest in connecting with people from all backgrounds

This role is an excellent fit for individuals interested in customer service, sales, nonprofit work, business, or community engagement.

• Free YMCA membership and employee discounts on programs
• Paid training and professional development
• Advancement opportunities across seven YMCA locations
• Retirement plan with an 12% employer contribution (once vested, no match required)
• Sick time accrual
• Supportive, mission-driven team environment

Start your mornings with purpose and help create an exceptional member experience at the Ipswich YMCA. Apply today!

• Must be at least 21 years of age preferred
• Basic knowledge of computers

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.