Spa Manager

Location: Ipswich, Suffolk
Salary: £38,000 per annum

We are recruiting on behalf of a prestigious luxury hotel and spa near Ipswich for an experienced and passionate Senior Spa Manager. This is an exciting opportunity to lead a professional spa team within a premium hospitality environment, delivering exceptional guest experiences while driving commercial success.

The successful candidate will combine strong leadership skills with a hands-on approach, ensuring the highest standards of service, treatment delivery, and operational excellence.

Reporting directly to the Hotel General Manager, you will take full responsibility for the financial performance, day-to-day operations, and ongoing development of the spa. You will inspire and support your team while creating an outstanding wellness experience for every guest.

• Lead, motivate and develop the spa team to deliver exceptional customer service.
• Oversee the daily operation of the spa, ensuring the highest standards are consistently maintained.
• Provide treatments when required to maximise therapist utilisation and treatment room capacity.
• Manage staff rotas and appointment schedules to optimise occupancy and revenue.
• Drive retail sales and identify opportunities to increase spa income.
• Work closely with the Hotel General Manager to develop marketing initiatives, promotions and seasonal spa packages.
• Monitor guest feedback and implement improvements to enhance the customer experience.
• Stay informed of industry and wellness trends to ensure the spa remains competitive and innovative.
• Prepare monthly management reports, including financial performance, occupancy, guest satisfaction and revenue growth.

We are looking for an experienced spa professional who is passionate about luxury hospitality and developing high-performing teams.

• NVQ Level 3 (or equivalent) in Beauty Therapy.
• Minimum of two years' experience in a senior spa management position.
• Previous experience within a luxury spa, hotel or wellness environment.
• Strong commercial awareness with the ability to manage budgets and drive profitability.
• Excellent leadership, communication and organisational skills.
• A hands-on management style with a genuine passion for delivering outstanding guest experiences.
• Flexibility to work Monday to Sunday on a rota basis.

• Salary of £38,000 per annum
• Company pension
• Staff meals whilst on duty
• Employee discounts
• Company events
• Free on-site parking
• Opportunity to work within a prestigious luxury hospitality environment
• Ongoing career development and progression opportunities

If you're an experienced Spa Manager looking for your next leadership opportunity near Ipswich, we'd love to hear from you.