Director Operations

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.

You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

• Competitive Pay & Benefits – Comprehensive medical, dental, and retirement plan
• Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
• Career Growth – Build your aviation career with the trusted airline of the Arctic

We’re committed to offering a comprehensive benefits package that supports your health, security, and future.

• Extended health, dental, and life insurance (after 1 month)
• Short- & long-term disability coverage (after 1 month)
• Retirement savings plan (after 6 months)
• Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
• Cargo shipping privileges (per company policy)
• Opportunities for advancement within a trusted Canadian airline

The Director, Iqaluit Operations plays a critical role through the oversight of Commercial Operations in one of the most significant hubs in the Canadian North network. With a keen understanding of Canadian North’s strategy and business priorities, a passion for our customers, and a deep connection to Iqaluit and Nunavut, this role embodies Canadian North as a local airline, enables all aspects of an integrated commercial operation, and is constantly focused on deepening intimacy with our customers.

The Director, Iqaluit Operations is a critical member of the Canadian North senior leadership team and operates effectively in a highly matrixed environment. The position reports directly to the VP Airport & Cargo Operations, and oversees all Airport, Cargo and Ramp operations in Iqaluit. There is a dotted line reporting relationship to the VP Charters & Business Development and a close working relationship with the Senior Director Network Planning and Revenue Optimization, the Director, Cargo and the Director Passenger & Cargo Sales.

Duties & Responsibilities:

Iqaluit Base Operations -

• Assess proposed flying schedules for operational feasibility, ensuring alignment with airport and resource constraints across Nunavut and Northern Canada.
• Work closely with Operations Control Centre (OCC) to ensure smooth operations across Nunavut.
• Lead and develop local management teams with accountability for ramp, airport and cargo operations. Ensure disciplined execution of standard operating procedures to drive on-time performance, service consistency, and a top-tier customer experience.

Customer Engagement & Business Development -

• Partner with Director Passenger & Cargo Sales in regular engagement with key customers.
• Interact on a daily basis with customers at the Iqaluit International Airport, providing a role model for customer engagement.
• Leverage ongoing relationship building and understanding of business opportunities in Nunavut to drive growth opportunities in passenger and cargo business.

Operational Effectiveness & Process Improvement -

• Ensure daily operational effectiveness of Iqaluit airport, cargo and ramp operations, with adherence to regulatory requirements and standards.
• Champion ongoing process improvement.
• Own and actively manage the performance framework for the Iqaluit base by establishing clear KPIs, reviewing results regularly, and driving corrective actions to continuously improve operational reliability, safety, and service quality.
• Ensure consistent presence at Iqaluit International Airport and the Canadian North Cargo Facilities, role modelling active customer engagement and holding team members to the same standard.
• Engaging directly with customers to resolve issues taking action that respects Canadian North standards while demonstrating genuine care and concern for the customer.

Decision Making -

• Provide decisive leadership during live operations by evaluating real-time conditions, operational risk, and performance data to make…