Guest Services Manager at Microtel Inn

Become a key player in hospitality as Guest Services Manager at Microtel Inn & Suites in Summerside, PEI. Lead efforts to exceed guest expectations and optimize hotel revenue.

This dynamic role is designed for a motivated individual with strong leadership skills and a passion for guest service. You will oversee daily operations, enhance staff performance through training, and monitor customer satisfaction levels to ensure consistent service quality. Collaborate with the General Manager on key management strategies and special projects.

Key Responsibilities:

• Respond to guest needs and uphold service excellence

• Participate in revenue management and marketing collaborations

• Conduct regular staff meetings and performance reviews

• Train new employees on hotel policies and procedures

• Manage inventory and operational budgets meticulously

Requirements:

• Minimum of 3 years in the hotel sector

• Experience in leadership and team management

• Knowledge of budgeting and payroll processes

• Excellent written and verbal communication skills

• Capacity to manage priorities and timelines effectively

Bring your strong service philosophy and leadership capabilities to Microtel Inn & Suites, enhancing guest experiences in a vibrant hospitality setting.