Customer Service Rep for Independent Insurance Agency

Job Description

Welcome to Independent Insurance Brokers & Assoc here personalized service meets professional excellence. Nestled in the vibrant community of Irmo, South Carolina, we seek an energetic Administrative Assistant to join our dedicated team. In this role, you'll be the cornerstone of our office operations, ensuring smooth daily functionality with your keen attention to detail and excellent organizational skills. Our team thrives on a collaborative atmosphere, and you'll find yourself at the heart of our agency's activities, supporting our staff and delighting our clients with exceptional service.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Mon-Fri Schedule
• Retirement Plan
• Career Growth Opportunities
• Close early on Friday's at 2:00

Customer Service

• Naturally friendly and personable
• Makes customers feel heard and valued
• Goes above and beyond without being asked
• Communicates clearly and professionally
• Remains patient and positive, even with difficult customers

The ideal candidate is dependable, hardworking, detail-oriented, and thrives in a collaborative team environment.

They enjoy solving problems, thinking critically, and finding the best solutions for every customer.

They communicate with professionalism and empathy, take ownership of their work, and consistently go above and beyond expectations.

Most importantly, they genuinely care about helping others and want to be part of a team that values integrity, accountability, and excellence.

Licenses: SC Property & Casualty Insurance License

Experience:

Previous experience in the insurance industry is preferred.

• Self-motivated and dependable
• Takes ownership of their work
• Follows through on commitments
• Organized and able to manage multiple priorities

• Looks for solutions instead of focusing on problems
• Thinks creatively to save accounts and meet customers' needs
• Makes sound decisions with minimal supervision

• Willingly helps coworkers
• Open to feedback and continuous learning
• Contributes to a positive office culture

• Enjoys building long-term relationships
• Confident discussing coverage and recommending solutions
• Understands that retaining a customer is just as important as writing new business
• Looks for opportunities to improve a customer's insurance program rather than simply renewing it

• Learns new systems quickly
• Comfortable with change
• Handles a fast-paced environment well
• Can prioritize effectively when unexpected issues arise