Medical Support Assistant; Advanced

Position: Medical Support Assistant (Advanced)
The incumbent of this position serves as an Advanced Medical Support Assistant with the Oscar G. Johnson, VAMC (OGJVAMC), Home and Community Based Care department. This department is a patient-focused, outcome-oriented care system in which efficient coordination of care is of primary concern.

This care is tailored to each individual Veteran's needs, which allows for proper care, education and support of each Veteran.

The incumbent provides administrative support to clinicians and other administrative and professional staff throughout the medical staff office for purposes of coordinating Home and Community Based Care (H&CBC) medical care for Veterans when the inpatient or outpatient provider has deemed such care necessary. The VACC program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services.

* Incumbent must receive phone calls in a courteous and timely manner, determine the nature of requests, provide the information desired using privacy rules and established processes.

* A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family both in person and on the phone.

* This position is responsible for generating authorizations for pre-authorized outpatient, unauthorized and emergency care claims, while making eligibility determinations for the various programs in H&CBC.

* He/She acts as a liaison between the veteran and the Home and Community Based vendors. Obtains requested reports, x-rays, labs and any pertinent information required to complete the VACC Coordination consult in CPRS.

* Prioritizes requested procedure based on urgency, combat veteran status and compensation and pension exams.

* Provides advisory and technical assistance to Veterans and staff in answering questions.

* Provides necessary information to the staff and the patient, dealing with a wide range of problems including atypical and complex situations.

* Employee works collaboratively with the Medical Center's managers, PACT Teams, VA providers, HCBC Team and discipline specific functional area professional and clinical leaders, as well as Social Workers, Managers and Non-VA healthcare professionals and community vendors.

* Employee must acquire knowledge of internal organizational procedures, knowledge of various facility services, knowledge of commonly used medical terminology and abbreviations, and VA acronyms and their meaning.

* Develops and continuously monitors dealings with administrative quality assessment and improvement activities.

* Demonstrates Patient Centered Care (PCC) through the use of effective communication with patients, families, visitors, and members of the interdisciplinary team, including the patient in mutual goal setting, and providing patient advocacy when appropriate.

* Additional duties or tasks may be assigned by the Service Chief or supervisor to ensure efficient daily operations

Work Schedule:

Full Time Mon-Fri 08;00AM-4:30PM.

Telework:
Not Suitable

Virtual:
This is not a virtual position.

Functional Statement #:08922F